Account Manager

DealerOn • Rockville, MD

8h • $80,000 - $100,000 • Remote

About The Position

Account Managers are the core connection between our most influential customers and DealerOn. They are the leading point of contact and own the retention and growth of our holistic business partnerships. It is their responsibility to drive the development and execution of comprehensive marketing strategies that cover all levels of the customer’s business. They own removing roadblocks and risks to help foster strategic growth across all DealerOn products and services, ensure consistency and cohesion across stakeholders/stores, accelerate digital marketing performance and manage all retention efforts for any customer they partner with. This a remote, senior level position reporting to the Sr. Director of Enterprise Success or Director of Customer Success.

Requirements

• 7-10+ years of experience owning customer relationships with goals for both growth and retention
• 5+ years of Automotive Industry experience
• 5+ years of digital marketing experience developing and managing omni channel strategies
• Demonstrates familiarity with all aspects of digital marketing, including but not limited to Website, SEO, Paid Advertising, Reputation Management, Conversion Optimization, Social Media Marketing and Lead Management best practices
• Demonstrates an understanding for the incorporation of traditional marketing strategies and the impacts to digital marketing strategies
• Showcases a strong understanding of Google Analytics and other analytics platforms with an ability to extract insights and use data to present and execute strategies that are aligned to the customer’s strategic goals
• Demonstrates outstanding organizational, time management, and communication skills
• Able to confidently work through complex product/customer scenarios and solution independently
• Demonstrates excellent presentation abilities to decision makers and members of the C Suite
• Able to independently work with C-Suite executives (internally and externally) and drive communication plans that expertly incorporate all influential stakeholders for their owned customer counts
• Able to create a holistic digital marketing strategy, utilize all available channels, and understand the performance impact of each
• Is a self-starter, with the ability to independently own customer success and seamlessly work cross-functionally to accomplish set goals
• Demonstrates the ability to assess and implement emerging market strategies, best practices and tools

Responsibilities

• Responsible for overseeing the product delivery and optimization for all products and services aligned to their key customers
• Responsible for meeting the required revenue and retention targets set by the DealerOn Customer Success department
• Responsible for elevating the digital performance of their customer’s products and services aligned to the needs of their customer’s business goals
• Creates and owns the delivery of marketing strategies that drive the customer’s business success
• Builds and owns the decision-maker relationship and uses customer feedback to identify opportunities for growth and increases product penetration
• Forecasts market trends and utilizes them to inform customer strategies
• Develop and provide digital marketing analysis and recommendations to all influential contacts within the customer’s organization
• Influence customer brand positioning and narrative while targeting the proper audience based on customer’s business goals and monthly targets
• Responsible for organizing corporate and rooftop level communication plans and engagement
• Accountable for overseeing any launches of new products and ensuring proper integration into the customer’s holistic marketing strategy
• Regularly pilots custom strategies that are tailored to the unique needs of the customer
• Be the point of contact for escalations and triaging product and process needs
• Own retention efforts for all clients, as well as the coordination of save processes for any cancellation or at-risk customer
• Own the holistic growth plan for owned customers in effort to hit yearly group growth initiatives
• Drive internal account team partnerships and meetings that support the needs of the customer experience and result in high performing marketing strategies

Benefits

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed