Account Manager

Altumint•Lanham, MD

58d

About The Position

At Altumint, client relationships are our top priority. We are seeking a highly motivated,relationship-driven Account Manager to oversee a portfolio of photo enforcement programs acrossthe New England/Eastern U.S. region. The Account Manager will serve as the primary point ofcontact for assigned clients, managing day-to-day operations, contract deliverables, and longterm client success.This individual will collaborate cross-functionally with internal departments and externalstakeholders, including law enforcement, city officials, departments of transportation, trafficengineers, court clerks, and community leaders, to ensure the effective delivery of safety andenforcement programs. The ideal candidate is a strategic problem solver, data-driven decision maker, and trusted partnerwho proactively anticipates client needs, drives program performance, and builds enduringpartnerships that advance roadway safety and community trust.

Requirements

5+ years of experience in account management, client success, or program management,preferably within government technology, transportation, or public safety sectors.
Demonstrated success in managing complex client portfolios and achieving measurableoutcomes.
Proven ability to build trusted relationships with clients and stakeholders at allorganizational levels.
Strong analytical, organizational, and communication skills with the ability to translate datainto actionable insights.
Demonstrated capability to navigate regulatory environments and maintain compliancewith local, state, and federal requirements.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook); CRM or ticketing system experience preferred.
Willingness to travel within assigned territory (including overnight travel as required).

Nice To Haves

Bachelor's degree in Business, Public Administration, or related field preferred; equivalentexperience considered.

Responsibilities

Model integrity and professionalism in all client and team interactions.
Serve as the primary point of contact for assigned clients, addressing inquiries, concerns,and requests in a timely and solution-oriented manner.
Develop and nurture strong client relationships to support retention, renewal, and programgrowth.
Prepare and deliver comprehensive client reports, including performance metrics, programhealth analyses, and recommendations for improvement.
Conduct regular client meetings and program reviews to evaluate progress, discuss goals,and identify opportunities to enhance safety outcomes.
Monitor daily program performance and system functionality, coordinating issue resolutionwith technical and operations teams.
Provide customer support through multiple channels, including phone, email, and virtual or in-person meetings.
Collaborate with internal departments (Implementation, Operations, Legal, Finance,Engineering) to ensure timely fulfillment of all client deliverables.
Design and execute strategies to enhance customer experience and satisfaction, leveragingdata and feedback to drive improvement.
Analyze customer feedback, service data, and program performance metrics to identifytrends and implement corrective actions.
Prepare annual compliance and operational reports; ensure alignment with stateregulations and contract requirements.
Support the Client Implementation Team during onboarding and transition phases.
Serve as the primary point of contact during Operations and Maintenance phases, ensuringadherence to service levels and performance standards.
Review and process client change requests and documentation with accuracy andefficiency.
Conduct quality, compliance, and audit reviews as required.
Verify accuracy of client invoicing and assist with billing inquiries.
Manage contract renewals and ensure timely execution of option years and extensions.
Provide support for court and administrative hearings as required.
Stay current on legislative and regulatory changes affecting assigned programs.
Conduct onsite visits to strengthen relationships and assess program operations.
Partner with Marketing and Sales to develop collateral, proposals, and participate inconferences or trade events that promote Altumint's mission and services.
Ensure compliance with all company policies, procedures, and ethical standards.