Account Manager for Social Commerce Clients

Joybyte•Scottsdale, AZ

2d•Hybrid

About The Position

Account Manager Rockstar: Build Relationships, Drive Client Success Are you passionate about fostering strong client relationships and driving the success of TikTok Shop and other social commerce projects? At Joybyte, our Account Managers serve as the primary liaison for our clients-deeply understanding their needs and clearly communicating the value of our services. In this role, you'll coordinate both internal and external teams to manage social media calendars and ensure all deliverables are completed on time and within budget. Let us introduce ourselves: At Joybyte, we're a proud recipient of AZ Central's Top Companies to Work for in Arizona! We're passionate about fostering a positive and collaborative work environment. We offer a comprehensive benefits package including top-tier health insurance, flexible PTO, hybrid/remote work options, and opportunities for professional growth. Become part of a team that values creativity, solution-oriented thinking, and a shared commitment to client success! Become part of a team that values: Fostering strong client connections Delivering exceptional service Creative and solution-oriented thinking Shared commitment to client success

Requirements

Minimum 2 years experience in Account Management (digital marketing preferred).
Strong understanding of social commerce and e-commerce platforms (TikTok Shop, Amazon, etc.) and content marketing best practices.
Excellent communication and relationship-building skills - a true "people person."
Proven experience managing client accounts across diverse platforms, including social media, social commerce, e-commerce, and multi-channel environments.
Proven ability to manage multiple projects, prioritize tasks, and meet deadlines.
Problem-solving and strategic thinking skills to develop and implement winning social media strategies.
Proficiency in project management tools and Google Suite.
A passion for social media and a commitment to staying ahead of industry trends.

Responsibilities

Become a Client Champion: Build and nurture long-term client relationships, acting as a trusted advisor who understands their needs and goals. Proactively manage their expectations and exceed them through exceptional service.
Onboard with Enthusiasm: Create a positive and engaging onboarding experience for new clients. Gather all necessary information and assets for a seamless launch, ensuring a strong first impression for Joybyte.
Social Media Maestro: Develop and maintain clear project timelines for social media campaigns. Manage the creation and delivery of high-quality content (posts, graphics, ads) on time and within client specifications.
Collaborative Champion: Lead client meetings with confidence and foster effective collaboration with internal teams (Social Media Strategist, Content Writer, Graphic Designer) to ensure smooth workflow and timely completion of projects.
Communication is Key: Maintain consistent communication with clients throughout the project lifecycle. Keep them informed of progress, address questions and concerns promptly, and ensure transparency throughout the process.