Account Manager - Detroit
About The Position
As an Account Manager, you will be the face of our brand within your territory-cultivating strong customer partnerships, uncovering growth opportunities, and driving adoption of our industry-leading hearing technology. You'll work closely with cross-functional partners to deliver exceptional customer experience, accelerate business growth, and help ensure more people enjoy the delight of hearing. This role requires a proactive, customer-focused sales professional who excels at building trust, understanding customer needs, and driving solutions that support long-term success.
Requirements
- Bachelor's degree required; Master's or AuD preferred
- Knowledge of hearing-instrument technology and clinical practices, with experience assisting patients independently
- Strong consultative selling, communication, and presentation skills with the ability to influence and build lasting relationships
- Proficiency with CRM systems and Microsoft Office; comfortable with digital tools and data-driven planning
- Highly accountable, action-oriented, competitive, and resilient with a strong drive for results
- Demonstrated curiosity, adaptability, and willingness to learn complex products and solutions
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Nice To Haves
- Experience in hearing healthcare, medical devices, or fitting Phonak technology (preferred but not required)
Responsibilities
- Drive sales growth across the territory through regular customer visits, new-business development, and strategic territory planning
- Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption
- Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions
- Collaborate closely with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities
- Onboard new accounts effectively, including needs analysis, training, and establishing long-term success plans
- Ensure accurate documentation of customer interactions in CRM systems and full compliance with internal processes and regulatory requirements
- Consistently achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events
Benefits
- Medical, dental and vision coverage
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- Plan rules/offerings dependent upon group Company/location.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
