Account Manager - RN

Guardian Pharmacy•Columbus, OH

19h•Onsite

About The Position

Guardian Pharmacy of Columbus, LLC, a member of the Guardian family of pharmacies, is seeking an Account Manager to join their rapidly growing team in Columbus, OH. Guardian Pharmacy Services is one of the nation’s largest and most innovative long-term care pharmacy services providers, focused on reimagining medication management and transforming care. Their core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. The company offers a comprehensive suite of tech-enabled pharmacy services and a dedicated team committed to enriching lives. This role offers an opportunity to learn and grow in a fast-paced, diverse, and inclusive environment. The Account Manager will assist in achieving the business plan through client retention, increasing sales to existing clients, and building strong customer relationships by providing clinical assistance, regulatory support, and client staff education in Skilled Nursing and Assisted Living Facilities. The position functions as a liaison between pharmacy operations and the customer, working with the operations team to ensure superior delivery of pharmaceutical products and services.

Requirements

Nursing Degree (RN)
Active State Nursing license required
Advanced computer skills, including excel, word and PowerPoint required
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Nice To Haves

Will consider LPN with Essential Job Functions experience
Experience in Assisted Living, Skilled Nursing facility, or Geriatric hospital a plus

Responsibilities

Provide training and orientation to customers during facility implementation, to include supporting E-MAR when utilized
Ensure new service is error-free and transition process is as flawless as possible
Provide training to facility staff regarding survey process, medication administration, risk management, performance improvement
Develop and maintain Assisted Living Education programs which meet State requirements for training
Coordinate and provide Assisted Living Educational training at the pharmacy as well as on-site at our Assisted Living Facilities as required
Assure quality assurance materials reflect facility scope of practice and Guardian standards
Work with Operations team to identify areas for improvement, maintaining effective documentation, and resolution
During site visits, monitor service level and report service issues
Work with Operations team to identify areas of excellence, maintaining documentation to build strong customer and employee relationships
Maintain compliance and expertise regarding current health care and pharmacy industry standards of practice, regulations, changes and clinical skill needed to support customers
Monitor quality improvement processes, standards of practice, policy and procedures (internal and external), and report to management team
Assist customers with action plans to minimize risk in facilities
Conduct mock surveys or assist customers in other ways as requested for survey process
Plan and execute family communication programs in conjunction with marketing team to new or prospective facilities
Participate in cycle check-in as needed
Facility in-services and clinical education training on site at customer locations
Other essential functions and duties may be assigned as needed