Account Manager

Lightspeed Commerce

4h•$40,000 - $43,000

About The Position

As an Account Manager at Lightspeed, you’ll be the go-to contact for a book of United States hospitality customers assigned to you. You will be responsible for building and maintaining lasting relationships with these accounts. With your knowledge of their objectives, you will be tasked with introducing them to Lightspeed’s suite of products and integrations to ensure they’re getting the best solution possible to help them achieve their goals.

Requirements

2-3 years of experience in an account management, sales development representative or similar role carrying a sales quota
Understanding of solution-based consultative sales in a SaaS environment
Ability to use Salesforce.com and other technologies to manage and organise pipeline
Committed to a culture of positivity and high performance
Excellent written and verbal communication
Professional poise and confidence while communicating with executives
Value feedback and thrive on constant improvement and learning
Strong work ethic, and a self-driven desire to succeed
Strong task and time management

Responsibilities

Serve as the lead point of contact for your customers
Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
Demonstrate software solutions to your customers, from core POS products to modules and upgrades
Negotiate contracts and close agreements to maximise the growth of your book of business
Collaborate with Customer Success Managers to identify accounts at risk and prevent churn
Track key book of business metrics like added MRR and net retention
Building strong customer advocacy, increasing customer empathy and understanding throughout the company
Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role