Account Manager

The Evans Network of Companies•Lakeland, FL

22h•Onsite

About The Position

The Account Manager will act as the primary liaison between our company and our customers. This position will be expected to drive value by understanding our clients’ business objectives while finding solutions that complement those initiatives. AMs are also expected to grow client revenue, maintain positive relationships with existing clients, and maintain assigned quotas. 70-80% of the AMs time will be customer facing while 20-30% spent on internal project management.

Requirements

High school diploma or equivalent
Account management experience
Experience managing multiple customers simultaneously
Strong customer sales ability and ability to multi-task operational tasks
Proficient in MS Office, emphasis in Excel and strong typing skills
Effective negotiation skills
Data analysis
Ability to remain calm under pressure
Ability to efficiently pivot from one task to another throughout the day
Team player with ability to influence execution
Eager to learn and open to different methods of execution
Ability to read, speak, write, and understand English in a professional manner

Nice To Haves

Bachelor’s degree in business, supply chain, or related field
1+ years of logistics sales and operations experience
Bilingual, English/Spanish

Responsibilities

Collaborate with the Director of Operations
Provide quotes using industry analytics, market conditions, and history to quote freight rates for customers on a per load or contract basis
Act as the liaison between key customers and internal teams to identify new strategic customers
Ensure client satisfaction and identify new opportunities to create increased revenue
Stay in touch with all accounts on a daily basis
Prospect new customers using email, cold calls, networking, etc.
Monitor the health of current accounts and the volume balance of your book
Manage and mitigate account service-related issues/failures
Responsible for the success of the engagement and overall client satisfaction
Establish, maintain, and grow customer relationships
Proactively assess, clarify, and validate customer needs on an ongoing basis
Maintain and grow account revenue
Maintain and or exceed defined quotas for each account
Collaborate with various internal departments to ensure that our customers’ requests are fulfilled

Benefits

Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
The opportunity to work with good humans!