Account Manager

Twelve NYC • New York, NY

7d • Hybrid

About The Position

Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. Using our end-to-end methodology, we integrate expert teams with a global supply chain to transform visionary concepts into high-impact realities. As a proudly B-Corp certified organization, we stand out through the depth of our partnerships and commitment to social responsibility. The Account Manager at Twelve will play a pivotal role in managing and nurturing relationships with clients in the beauty and luxury industries. With a strong focus on gifting and loyalty programs, this role centers on developing long-term partnerships rather than driving new business acquisition. Acting as the primary client liaison, you will oversee briefs from initiation through production, ensuring seamless communication and flawless execution across creative, development, and production teams. In addition, you will manage and mentor a Junior Account Manager, providing guidance and oversight to ensure excellence in client delivery.

Requirements

• 5+ years of account management experience, ideally within the beauty.
• Familiarity with the product development cycle as it pertains to merchandise
• Proven track record of managing and growing client accounts, with emphasis on loyalty, gifting, or promotional programs.
• Strong leadership and mentoring skills, with experience managing junior team members preferred.
• Highly organized, with the ability to manage multiple clients and projects simultaneously.
• Skilled communicator with strong negotiation abilities and a client-first mindset.
• Creative problem-solver with the ability to think strategically and deliver solutions proactively.
• Resilient, resourceful, and able to thrive in a fast-paced, client-driven environment.

Responsibilities

• Manage and nurture key client accounts, with a focus on gifting and loyalty programs.
• Efficiently manage all daily external client communication relating to active briefs through production ensuring projects are delivered on time, on budget, and to the highest quality.
• Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment for a smooth project execution.
• Serve as the main point of contact for clients, maintaining solution-oriented, clear, timely, and proactive communication.
• Lead the Junior Account Manager, providing mentorship, oversight, and professional development.
• Identify opportunities to deepen client relationships, increase account value, and grow within existing portfolios.
• Implement tailored client strategies to address specific challenges, exceed sales targets, and ensure long-term client satisfaction.
• Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve.
• Monitor industry trends and client feedback to inform strategy to maintain Twelve’s position as a trusted and innovative partner.
• Deliver polished client presentations and seasonal reviews that highlight program performance, industry trends, and fresh opportunities to deepen client engagement.

Benefits

• Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
• Hybrid work environment
• Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)
• Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
• Paid Parental Leave
• Summer Fridays
• Discretionary Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees