Account Manager, xStocks

Kraken

1d•Remote

About The Position

Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion. As a fully remote company with Krakenites in over 70 countries, Kraken develops premium crypto products for experienced traders, institutions, and newcomers, focusing on industry-leading security, crypto education, and world-class client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures. The xStocks team, reporting to the General Manager of xStocks, is building at the intersection of traditional equities and tokenized assets, collaborating with partners across exchanges, fintechs, institutions, and DeFi protocols. As an Account Manager for xStocks, you will manage and expand a portfolio of strategic partners, helping them increase adoption, AUM, and their use of tokenized equities. This role involves acting as a trusted external partner while coordinating internally with product, compliance, legal, treasury, and sales to ensure smooth execution and long-term success. The position requires a strong balance of commercial ownership, product understanding, and relationship management, engaging with both high-profile institutional clients and emerging crypto-native partners. You will be crucial in identifying growth opportunities, driving engagement, and establishing xStocks as a leading platform in tokenized asset infrastructure.

Requirements

5–7 years in Account Management / client-facing roles within fintech, crypto, or capital markets
2–3+ years in crypto, with solid understanding of DeFi, protocols, stablecoins, and on-chain ecosystems
Experience working with institutional clients and/or trading/brokerage infrastructure (TradFi exposure is important)
Proven ability to grow existing accounts (AUM, revenue, engagement) — not just close new logos
Comfortable operating in ambiguity, asking the right questions, and building structure where none exists
Strong cross-functional operator — able to work across product, compliance, legal, and commercial teams
Commercially sharp with ability to manage incentives, track ROI, and drive measurable growth
Professional presence with the ability to engage both institutional clients and crypto-native partners

Nice To Haves

Experience working with DeFi protocols or on-chain partners
Familiarity with Dune analytics, CRM systems (Salesforce), and AI tooling
Prior exposure to tokenized assets or equities / market structure

Responsibilities

Own and grow a portfolio of high-value accounts, with a core focus on driving AUM and trading activity
Drive a proactive, strategic approach to account growth by identifying and executing on expansion opportunities across existing partners
Run account strategy, campaigns, and engagement plans to deepen relationships and increase usage
Manage QBRs / MBRs (as the function matures), particularly with institutional clients (e.g. exchanges, brokerages, fintechs)
Work across a diverse partner base — from large TradFi players to emerging DeFi protocols (including hands-on channels like Telegram where needed)
Partner cross-functionally with product, legal/compliance, treasury, and sales on integrations, incentives, and account growth
Track and optimize marketing incentives vs ROI, ensuring commercial efficiency
Support treasury allocation requests and partner needs across the lifecycle
Use tools like Salesforce, Dune, and AI workflows (Claude, n8n, etc.) to manage accounts, reporting, and insights
Represent xStocks at global conferences, summits, and roadshows (~30–35% travel across US, APAC, Europe)