Account Manager USA

Windward•Washington, DC

About The Position

Windward’s predictive intelligence and AI-driven models automatically identify behavioural outliers by continuously analysing massive datasets and predicting evolving risks. We are looking for a highly motivated and relationship-driven Account Manager, based in Washington, DC, to manage, retain, and grow our US Government and Americas public sector customer base. This role focuses on nurturing long-term partnerships, ensuring customers derive maximum value from the Windward platform, driving renewals, and identifying expansion opportunities within existing government accounts. The ideal candidate is proactive, customer-centric, commercially sharp, and experienced in working with US government, defense, law enforcement, customs, and intelligence organisations.

Requirements

Over 4 years of experience in sales or account management roles (preferably in SaaS or technology).
Proven experience working with US public sector, defense, maritime, customs, intelligence, or law enforcement organisations.
Strong track record of managing complex stakeholders and driving renewals and account growth.
Excellent communication, presentation, and relationship-building skills at all levels, including senior leadership.
Highly independent, organised, proactive, and capable of managing multiple accounts simultaneously.
Strong commercial mindset and ability to manage negotiation processes.
Comfortable working across multiple stakeholders and geographies within the US and the Americas.
Fluent English is required.
Available for frequent travel across the US and the Americas, as needed.

Responsibilities

Serve as the primary point of contact for US Government and Americas public sector customers.
Build and maintain strong, trust-based relationships with key stakeholders, decision-makers, and operational users.
Conduct regular business reviews to ensure customer satisfaction, value realisation, and long-term retention.
Lead renewal processes and ensure timely contract execution.
Identify upsell and cross-sell opportunities aligned with customer needs and strategic goals.
Collaborate with Sales, Customer Success, Solution Engineers, and Product teams to execute growth initiatives.
Develop tailored account plans and long-term engagement strategies.
Develop a deep understanding of customer missions, operations, and workflows.
Translate customer needs into actionable solutions leveraging Windward’s portfolio.
Independently conduct product demos (online and in person) to showcase features and value.
Ensure customer onboarding, adoption, and ongoing engagement in collaboration with cross-functional teams.
Maintain accurate forecasting, pipeline updates, and account data in CRM.
Support contract discussions, commercial structuring, and negotiation activities.
Ensure compliance with internal processes, policies, and US government procurement requirements.
Represent Windward in customer meetings, workshops, and events across the region.