Account Manager, US (Remote)

MedMe Health

2d • Remote

About The Position

As Account Manager, US, you’ll own and grow a portfolio of MedMe’s US customers, starting with independent pharmacies and smaller organizations and expanding into larger, more complex accounts over time. MedMe is actively expanding across the US, launching new products, entering new states, and working with customers who often require more hands-on support as workflows, regulations, and local requirements vary. This role exists to ensure customers are successfully onboarded, supported through change, and positioned to expand their use of MedMe as we grow together. You’ll be responsible for managing customer relationships end to end, with a strong focus on adoption, pilots, and expansion. The work involves leading customers through change as MedMe evolves, coordinating across Product, Customer Success, and Sales to support new capabilities, additional locations, and expanded programs. A core part of the role is understanding how different state requirements, clinical programs, and pharmacy workflows shape adoption, and using that context to embed MedMe into day-to-day operations in ways that create stickiness, reliance, and long-term account growth. This role is ideal for someone who has managed healthcare accounts through periods of change before, is comfortable running pilots and implementation programs, and knows how to drive expansion through new product adoption, additional locations, referrals, and broader organizational rollouts.

Requirements

• You bring 4+ years of managing complex mid-market (typically regional) and enterprise (typically national) healthcare accounts
• You understand which stakeholders matter at different moments from operational leaders and clinical teams to executive sponsors, and when to engage each to drive adoption, rollout, and expansion
• You bring a strong understanding of pharmacy operations at scale, including how large organizations standardize workflows, manage change, and roll out technology across many locations
• You’re comfortable operating in regulated healthcare environments, with practical experience accounting for state-level regulations, compliance requirements, and risk considerations that shape customer behavior
• You’ve driven account expansion from within existing customers, through product adoption, additional locations, or broader organizational rollouts
• You know how to identify where a product becomes embedded into operational workflows, creating stickiness, reliance, and durable account growth
• You communicate clearly, navigate complex situations well, and reliably follow through

Responsibilities

• Own end-to-end relationships with a portfolio of US customers, serving as the primary point of accountability for adoption, retention, and expansion
• Drive account growth through new product adoption, additional locations, expanded programs, and broader organizational rollouts
• Partner closely with Customer Success and Sales to ensure clean handoffs, aligned expectations, and continuity across the customer lifecycle
• Identify expansion opportunities by understanding customer goals, workflows, and operational constraints, not just usage metrics
• Lead customers through implementations, pilots, and phased rollouts as MedMe launches new capabilities or enters new states
• Coordinate with Product, Customer Success, and Operations to define success criteria, timelines, and next steps for pilots and expansion initiatives
• Guide customers through operational and regulatory change, helping them adopt new workflows in a way that aligns with local requirements
• Work closely with Product during new launches and market expansion, bringing real-world customer use cases, state-level nuance, and workflow context into rollout planning
• Share structured feedback from customers to inform prioritization, rollout approaches, and future product decisions
• Help ensure new capabilities land in ways that are practical, scalable, and aligned with how customers actually operate

Benefits

• Comprehensive Health Benefits: Comprehensive health insurance coverage including medical, dental, and vision
• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
• Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays
• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed