Account Manager, Travel

Arch Insurance Group Inc. • Hunt Valley, MD

22h • $48,000 - $59,940 • Hybrid

About The Position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary This role manages and strengthens relationships between Arch RoamRight, Arch A&H, and a diverse partner base by supporting implementations, serving as the primary contact for claims and service needs, and advising partners on effective use of Arch products and platforms. The position collaborates closely with Regional Sales Directors, delivers partner training, tracks initiatives, and builds deep relationships to drive growth, resolve issues, and capture valuable customer insights.

Requirements

• Excellent customer service, communication, problem solving, leadership, and organizational skills
• Excellent written and oral communication skills
• Proven ability to work independently and as part of a team.
• Strong presentation skills, both in person and virtually
• Ability to remain persistent, assertive, and outgoing in all business activities.
• High energy level and strong interpersonal skills, including sales/negotiation skills
• Demonstrated ability to understand and present solutions to decision makers and staff at all organizational levels.
• Objective, ability to problem-solve and multi-task
• Must be a self-starter, demonstrate flexibility and adaptability
• Bring a positive and professional attitude to the workplace.
• Bachelor’s degree
• Proven customer service & sales ability (3+ years) to include account management and client retention.
• Prior corporate business experience a must.
• Thoroughly understand travel protection and A&H insurance products, as well as how Arch’s services affect customer processes and profitability.
• Previous account management experience, preferably in travel or accident/health insurance products
• Prior experience delivering client solutions and coordinating activities among management and other resources at all levels of the organization
• Proficiency in Microsoft Outlook, Word and Excel

Nice To Haves

• P&C, Health and Accident license a plus

Responsibilities

• Manage and co-own business relationships between Arch RoamRight and Arch A&H and its partners
• Assist Regional Sales Directors in the coordination of new installations, including the development of implementation plans and resource assignments
• Act as lead liaison for claims inquiries from partners
• Understand each partner’s service needs from both technical and business perspectives and coordinate the resolution of customer issues
• Advise partners how to best utilize Arch products including protection plans, partner portals/platforms, and the Arch value prop
• Develop deeper business relationships in pursuit of increased production and critical VOC insight
• Track partner initiatives and interactions in internal platform for shared use with their RSD and within the Business Development Team
• Plan and manage daily activities with minimal supervision
• Ability to organize and present business and/or technical material in a concise, easily understood manner- both in person and virtually
• Provide new partner and recurring trainings for product knowledge and portal functionality
• Management of a variety of types of partners, including retail, wholesale, host agency, and brokers

Benefits

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level