Account Manager-Technical Analyst Associate
About The Position
Cognizant is looking to hire a Account Manager-Technical Analyst Associate who owns the client experience of our executive clients. They are responsible for ensuring client satisfaction, diagnosis of client issues, accountability of issue resolution and proactive relationship management. We believe Hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 1 days a week in a client or Cognizant office in Phoenix, AZ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Requirements
- Minimum of 2 years customer service experience. Healthcare industry experience is a plus.
- Minimum of 6 months experience in associate service delivery manager role or 1 year outside account management or service delivery experience
- Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people.
- Ability to work and speak to (influence) all levels of leadership within client organizations, as well as TPS
- Knowledge and understanding of HIPAA X12 and ANSI EDI transactions.
- Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.
- Business Management or Healthcare bachelor’s degree preferred or equivalent experience
Nice To Haves
- Good understanding of clearinghouse operations and healthcare revenue cycle management
Responsibilities
- Building strong personal relationship with key associates of our executive clients
- Owner of account strategy to assure that we are aligned with partnership
- Successful delivery service. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities
- Troubleshooting, testing and resolving reported production support or data issues.
- Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures.
- Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
- Provides knowledge and industry expertise to our key partners. Identify new products and services from the TPS portfolio that many assist the client with meeting their objectives
- Proactive outreach including working reports to identify potential issues, business reviews and regular face-to-face meetings
- Other duties as assigned ceremonies.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
