Account Manager, Professional Membership

American Heart Association • Dallas, TX

1d • Onsite

About The Position

Since its founding in 1924, the American Heart Association (AHA) has significantly reduced cardiovascular disease deaths. To continue this progress and address current health challenges, the AHA seeks passionate individuals. This Account Manager position is within the Professional Membership group at the National Center office in Dallas, TX. The role involves managing a portfolio of scientific councils, providing leadership, operational and strategic support, coordination, and guidance for councils, committees, and high-level volunteers. The AHA emphasizes work-life harmonization, offering resources like Heart U (an award-winning corporate university) and additional training. The company culture, known as #TheAHALife, promotes employee well-being and professional growth, guided by core values where employees are encouraged to thrive personally and professionally.

Requirements

• Bachelor’s degree from an accredited four-year institution, or equivalent experience.
• Minimum of Three (3) years of relevant experience
• Program Management Experience
• Strong multitasking skills and ability to manage several priorities in a fast-moving workspace.
• Self-driven with the ability to meet deadlines and deliver quality outcomes independently.
• Achieving goals through initiative, creativity, and a results-oriented mindset.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Zoom, and adaptable to new digital tools.
• Exceptional communication skills with the ability to engage, influence, and partner effectively with internal stakeholders and high-level volunteers, demonstrating strong executive presence and sound judgment.
• Demonstrates a passion for delivering excellent service and building strong relationships with colleagues and professional members.
• Willing and able to travel overnight for up to 10% of the role, supporting flexible work experiences

Nice To Haves

• Prior Non-profit experience.
• Teamwork skills with the ability to work as part of a team.

Responsibilities

• Lead operational logistics for council committee meetings, events, and activities.
• Manage revenue and budgets for established portfolio while identifying potential cost savings and revenue gains.
• Manage project timelines, deadline compliance, and demonstrate effective communication and dissemination of both.
• Collaborate across the membership unit to execute collective member recruitment, engagement, and retention efforts.
• Volunteer management.
• Manage processes for assigned Scientific Councils’ nominations, which include both council and American Heart Association positions and awards.
• Establish trusted communication with volunteers and anticipate needs and expectations.

Benefits

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees