Account Manager, Producer Services (Remote from US)

Jobgether

10d • $100,000 - $130,000 • Remote

About The Position

This role sits at the intersection of account management, regulatory compliance, and operational excellence, supporting producers throughout their full compliance lifecycle. You will act as a trusted point of contact for assigned accounts, ensuring smooth onboarding, accurate reporting, and ongoing adherence to Extended Producer Responsibility requirements. Working in a fully remote, collaborative environment, you will partner closely with cross-functional teams to deliver high-quality service and continuous process improvement. The position offers meaningful impact by supporting environmentally driven initiatives while building strong, long-term producer relationships. Success in this role requires attention to detail, strong communication skills, and the ability to manage multiple priorities with confidence. You will contribute directly to scalable systems and workflows that support compliance at scale. This is an opportunity to combine client service, regulatory work, and mission-driven outcomes in a growing organization.

Requirements

• 5 to 7 years of relevant professional experience, including at least 3 years in account management, client services, regulatory compliance, or related fields.
• Bachelor’s degree required; advanced degree preferred.
• Strong relationship management, communication, and problem-solving skills, with the ability to handle sensitive situations diplomatically.
• Proficiency with Salesforce CRM and familiarity with data and reporting workflows.
• Ability to work effectively under pressure, manage competing deadlines, and escalate issues appropriately.
• Collaborative, adaptable mindset with a commitment to continuous improvement and operational excellence.

Nice To Haves

• Experience in consumer products, retail, regulated, mission-driven, or sustainability-focused sectors preferred.
• Familiarity with EPR policy or compliance processes is a plus, as is experience in startup or newly established organizations.

Responsibilities

• Manage day-to-day relationships with assigned producers, serving as the primary contact and ensuring consistent engagement, satisfaction, and support across all interactions.
• Support producers throughout the full compliance lifecycle, including onboarding, registration, data submission, invoicing, and payment for relevant programs.
• Assist in identifying and onboarding non-registered producers, clearly communicating regulatory requirements and value propositions to enable smooth transitions into compliance.
• Monitor account status, track deadlines, issue reminders, and proactively identify and escalate potential compliance risks.
• Support reporting and data validation by reviewing submissions, resolving discrepancies, and coordinating corrective actions as needed.
• Maintain accurate documentation of account activity, compliance milestones, and producer communications.
• Collaborate with internal teams such as CRM, Data Governance, and Support Operations to ensure aligned service delivery and smooth handoffs.
• Contribute to the improvement of tools, SOPs, workflows, and compliance checklists, acting as the voice of the account to inform system enhancements.

Benefits

• Competitive annual salary range of $100,000 to $130,000, based on experience, skills, and qualifications.
• Fully remote work arrangement within the United States.
• Opportunity to contribute to environmentally focused, mission-driven initiatives.
• Collaborative and supportive team environment with cross-functional exposure.
• Professional growth through involvement in system, process, and program development.
• Comprehensive benefits package in line with applicable laws and organizational standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees