Account Manager - PrimeRx Market

PrimeRx.io

69d•Remote

About The Position

The Account Manager is responsible for managing and growing relationships with independent pharmacy customers using the PrimeRx Market platform. This remote role focuses on onboarding, supporting, and engaging clients to help them optimize purchasing decisions, reduce costs, and enhance operational efficiency. The ideal candidate has pharmacy experience in a retail or independent setting and is passionate about customer service and helping pharmacies succeed.

Requirements

Pharmacy experience strongly preferred, including roles such as:
Retail or independent pharmacy technician
Pharmacy purchaser or buyer
Inventory manager in a pharmacy setting
Experience working with pharmacy suppliers or wholesalers
Experience in customer service, account management, or a client-facing role.
Excellent communication and relationship-building skills.
Strong time management, organization, and problem-solving abilities.
Ability to work independently in a remote environment.
Comfortable using web-based platforms and CRM tools (training will be provided).

Nice To Haves

Understanding of pharmacy purchasing, inventory processes, or pharmaceutical supply chain.
Ability to educate and advise clients in a consultative manner.
Customer-focused with a proactive, solution-oriented mindset.

Responsibilities

Serve as the primary point of contact for assigned pharmacy accounts to ensure a positive customer experience.
Conduct onboarding and training sessions to help customers effectively use PrimeRx Market features.
Assist pharmacy clients with navigating suppliers, comparing pricing, and streamlining purchasing workflows.
Monitor account activity, identify trends, and proactively engage with customers to promote platform utilization.
Address client questions and collaborate with internal teams to resolve issues in a timely manner.
Share insights, product updates, and marketplace opportunities that drive customer value and retention.
Participate in virtual meetings, webinars, and client strategy sessions.
Maintain accurate records of customer interactions and account status within CRM systems.