Account Manager, Premier Teams

Climb Global Solutions•Eatontown, NJ

16h

About The Position

Climb Channel Solutions, a specialty distributor focused on driving success with innovative vendors, value-added resellers and managed service providers. This role is responsible for managing ongoing sales relationships within an assigned account (CDW, SHI or Insight). As a key member of the sales team, the Team Lead will directly oversee the DMR Account Executive’s and will work with a variety of vendors to deliver innovative and advanced solutions to our DMR partners. The main function of the Team Lead will be to develop exceptional customer service for resellers for the entire “quote to order” sales life cycle and drive revenue growth in the United States. Team Lead specific duties: • Operations lead for team for system improvements, issues, and new implementations • Support the DMR Account Executive team with day-to-day questions and issues • Quote approvals for DMR Account Executives (LOW approval) • Ensuring that DMR’s AE’s are continuously reviewing open/hold order reports • DMR shipping credit memos and any required reporting • Stay informed on DMR Territory MTD/QTD/YTD on revenue and GP performance • Take part in the BCP (Business Continuity Plan) committee • Run bi-weekly Team Meetings • “Player-coach” role in supporting individuals and elevating the team’s performance DMR Territory duties and responsibilities include, but are not limited to: • Ensure team is meeting company SLA of 4 hours for quotes and orders • Ensure team is proactively quoting out all DMR renewal quotes a minimum of 90 days in advance of expiry from the renewal portal only • Coverage for AE vacation/sick days • Own the development and implementation of sales strategies to enable existing DMR’s and expand their vendor mix • Cultivating strong relationships and act as the primary point of contact for DMR partner contacts to ensure partner satisfaction • Familiarity and comfortability with a team environment that can identify partners with greatest upside based on solution sales that match our product portfolio • Acting as liaison between vendor partners and DMR resellers to grow business in the United States This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Responsibilities

Operations lead for team for system improvements, issues, and new implementations
Support the DMR Account Executive team with day-to-day questions and issues
Quote approvals for DMR Account Executives (LOW approval)
Ensuring that DMR’s AE’s are continuously reviewing open/hold order reports
DMR shipping credit memos and any required reporting
Stay informed on DMR Territory MTD/QTD/YTD on revenue and GP performance
Take part in the BCP (Business Continuity Plan) committee
Run bi-weekly Team Meetings
“Player-coach” role in supporting individuals and elevating the team’s performance
Ensure team is meeting company SLA of 4 hours for quotes and orders
Ensure team is proactively quoting out all DMR renewal quotes a minimum of 90 days in advance of expiry from the renewal portal only
Coverage for AE vacation/sick days
Own the development and implementation of sales strategies to enable existing DMR’s and expand their vendor mix
Cultivating strong relationships and act as the primary point of contact for DMR partner contacts to ensure partner satisfaction
Familiarity and comfortability with a team environment that can identify partners with greatest upside based on solution sales that match our product portfolio
Acting as liaison between vendor partners and DMR resellers to grow business in the United States