Account Manager - Pharma

Develop Health • Menlo Park, CA

9d

About The Position

Develop Health is on a mission to use AI to radically accelerate access to life-saving medications. By automating complex, manual healthcare processes—like benefit verification and prior authorization—we’ve achieved 10x revenue growth over the past year, growing from $0 to >$10M in annual recurring revenue in less than 2 years, and currently help more than 400,000 new patients every month.
We’re partnering with some of the largest pharmacy benefit managers and payers in the nation, revolutionizing how healthcare interactions occur by eliminating human delays and inefficiencies. Our small, elite team of founders and engineers have previously launched and exited successful healthcare startups including Rupa Health and Canvas Medical. We are now scaling rapidly following a major funding round.
About The Role:
We're hiring an Account Manager to own the relationship with our pharma and life sciences partners. As we sign landmark deals with major pharmaceutical manufacturers, you'll be the dedicated point of contact managing high-touch accounts, driving program delivery, and ensuring our pharma sponsors see measurable ROI.
This is a strategic, commercially-minded role at the intersection of healthcare technology and pharmaceutical commercialization. You'll work across some of the largest brands in the industry and help shape how Develop Health monetizes its growing provider network.

Requirements

• 3+ years in account management, client services, or program management in pharma, life sciences, or health tech.
• Experience managing enterprise relationships with pharmaceutical manufacturers, hub services, or specialty pharmacy.
• Strong project management skills with the ability to juggle multiple accounts and workstreams simultaneously.
• Excellent communication and presentation skills, comfortable in QBR and executive-facing settings.
• A commercial mindset with the ability to identify growth opportunities within accounts.
• Comfort working in a fast-moving startup environment where you'll help build processes from scratch.
• How Develop Health's benefit verification and prior authorization platform creates value for pharma sponsors.
• The commercialization landscape for specialty and branded medications, including copay programs, hub services, and patient access.
• Our internal data capabilities and how to translate analytics into compelling ROI narratives for pharma partners.

Nice To Haves

• Direct experience in pharma commercial operations, market access, or patient services.
• Familiarity with hub services, copay assistance programs, or specialty pharmacy distribution.
• Experience with data analytics or reporting in a pharma context.
• Understanding of healthcare compliance requirements (HIPAA, OIG, pharma marketing regulations).

Responsibilities

• Own the day-to-day relationship for ~5 large pharma and life sciences accounts, serving as their primary point of contact.
• Manage program delivery, including KPI tracking, NRS reporting, and coordination with our clinical operations team.
• Lead regular business reviews with pharma stakeholders to demonstrate ROI and expand scope.
• Collaborate with our Head of Life Sciences & Partnerships on contract renewals, upsells, and new program launches.
• Coordinate internally across product, operations, and data teams to ensure seamless delivery against SOWs.
• Build the pharma account management function, including reporting frameworks, QBR templates, and escalation processes.
• Develop deep expertise in our pharma sponsors' therapeutic areas and commercial strategies to become a trusted strategic advisor.
• Identify expansion opportunities within existing accounts and support pipeline development for new pharma partnerships.
• Help shape our pharma product offerings based on direct customer feedback and market intelligence.
• Support compliance workflows and data governance as manufacturer contracts scale.

Benefits

• Competitive salary + meaningful equity in a company growing 10x year-over-year.
• Health, dental, and vision coverage; flexible PTO.
• High-end workstation & tooling budget.
• The chance to improve the lives of hundreds of thousands of patients every month by making access to medication dramatically faster and easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed