Account Manager, Personal Lines (HYBRID)

NFP • Plymouth, IN

30d • $40,000 - $75,000 • Hybrid

About The Position

The Account Manager, Personal Lines, will serve and grow the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue growth opportunities, and generating referrals. Account managers focus on growth within their current book of business while also backing up their co-workers. This position will be required to report to NFP’s Plymouth, IN office.

Requirements

• Positive attitude and efficient work ethic
• Strong organizational and time management skills
• Ability to streamline processes and utilize technology tools effectively
• Ability to maintain positive working relationships with clients and agency personnel
• Strong communication and customer service skills
• Sales and marketing awareness to support agency growth initiatives
• Prior experience in Personal Lines account management or insurance services preferred

Nice To Haves

• Applied Epic experience is a plus

Responsibilities

• Serve and grow the assigned book of clients by providing extraordinary service, educating customers, identifying revenue growth opportunities, and generating referrals
• Maintain a consistently high retention rate on your book of business
• Proactively reach out to clients and conduct ongoing account reviews
• Work efficiently and effectively with clients on their policies
• Perform effective account rounding and generate referrals for personal lines and other departments
• Educate clients about the benefits of the agency and proactively call cancelled business to win them back
• Generate additional revenue by reviewing accounts and improving coverage through endorsements and coverage increases
• Identify account rounding opportunities and coverages held with other agents
• Generate demand for additional coverages (e.g., umbrella) and consistently share the agency’s referral program
• Complete 100% of assigned account reviews weekly, including discount and coverage gap evaluations
• Contact clients for formal reviews to strengthen relationships, generate opportunities, and reduce remarketing
• Follow agency remarketing guidelines
• Provide outstanding inbound service on claims, billing questions, and endorsements
• Manage client expectations and follow up via phone or email
• Confirm and update client contact information during interactions
• Service Personal Lines accounts to eliminate coverage gaps and reduce E&O exposures
• Document all activity in the management system and follow agency service standards
• Conduct audits on new business files and collaborate with producers to ensure accuracy
• Send onboarding materials to clients post-sale and update any missed new business items
• Sell new business by quoting over the phone or scheduling appointments within 48 hours
• Follow the agency sales process and maintain the target closing ratio
• Support the marketing and branding team by submitting business cards, suggesting content topics, sharing social media posts, and participating in branding opportunities

Benefits

• We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.
• Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees