Account Manager (Payments)

Cin7 • Denver, CO

3d • $65,000 - $75,000

About The Position

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world. Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor. How you'll make an impact: We are seeking dynamic SaaS account management talent, energized to help our customers’ businesses thrive through Cin7’s connected inventory and payments platforms. This role is ideal for a customer-focused, commercially minded go-getter who enjoys working at scale with a broad book of customers, driving value through payments adoption, and partnering cross-functionally to deliver great outcomes. This role will primarily support small to mid-sized customers, balancing commercial growth responsibilities with hands-on customer engagement and collaboration with Customer Success and Acquisitions teams. A day in the life: Manage a portfolio of existing Cin7 customers, primarily in the SMB / growth segment, identifying and executing upsell and cross-sell opportunities with a strong focus on payments adoption and expansion Drive increased gross payment volume and overall customer lifetime value across your book, while also identifying opportunities to introduce additional Cin7 products where appropriate Partner with the Customer Success team to help support the CS queue for designated customer types, assisting with payment-related questions, optimization conversations, and commercial follow-ups Conduct scaled business reviews, health check-ins, and value conversations with customers, helping them optimize their use of Cin7 Payments and related functionality Support the Acquisition (Sales) team as needed on payment-specific prospect or customer calls, providing product and commercial expertise to help close new business Collaborate closely with internal teams including product, onboarding, support, engineering, and sales to ensure a seamless and consistent customer experience Provide feedback and insights to the product and payments teams based on customer usage patterns, objections, and feature requests Contribute to the development of best practices, playbooks, and processes for managing payments-focused accounts at scale

Requirements

• Demonstrated success in account management, customer success, or sales within a B2B SaaS environment
• Experience managing a high-volume or SMB customer portfolio, balancing growth targets with customer satisfaction
• Proven ability to meet or exceed revenue, expansion, or retention goals
• Strong communication skills with the ability to explain payments concepts clearly to non-technical customers
• A consultative, customer-first mindset with solid commercial acumen
• Strong organizational and time-management skills; comfortable working across multiple priorities
• Ability to work independently while thriving in a collaborative, fast-paced team environment

Responsibilities

• Manage a portfolio of existing Cin7 customers, primarily in the SMB / growth segment, identifying and executing upsell and cross-sell opportunities with a strong focus on payments adoption and expansion
• Drive increased gross payment volume and overall customer lifetime value across your book, while also identifying opportunities to introduce additional Cin7 products where appropriate
• Partner with the Customer Success team to help support the CS queue for designated customer types, assisting with payment-related questions, optimization conversations, and commercial follow-ups
• Conduct scaled business reviews, health check-ins, and value conversations with customers, helping them optimize their use of Cin7 Payments and related functionality
• Support the Acquisition (Sales) team as needed on payment-specific prospect or customer calls, providing product and commercial expertise to help close new business
• Collaborate closely with internal teams including product, onboarding, support, engineering, and sales to ensure a seamless and consistent customer experience
• Provide feedback and insights to the product and payments teams based on customer usage patterns, objections, and feature requests
• Contribute to the development of best practices, playbooks, and processes for managing payments-focused accounts at scale

Benefits

• Competitive benefits, including medical, dental, and vision plans, and a 401K company match program.
• A flexible PTO policy, allowing you the time you need to recharge.
• A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
• A diverse team, where everyone helps each other, and inclusion is a core value
• Frequent company-sponsored events so you can get to know your co-workers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees