Account Manager - Natural Resources

Wood Mackenzie•Houston, TX

About The Position

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead. Wood Mackenzie Intelligence Connected WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer committed – we put customers at the heart of our decisions Future Focused – we accelerate change Curious – we turn knowledge into action Role Purpose The Account Management team is a key driver for sales execution and performance across existing and new accounts. You will be instrumental for the achievement of sales targets as well as the effective use of resources to achieve targets. Your client portfolio will include a diverse set of customers in key Wood Mackenzie markets. This is your opportunity to truly partner with the firm’s critical clients. Your role will focus on retaining clients through a variety of mechanisms, including face-to-face meetings, phone conversations and utilising web-based solutions. You will excel at recognising up-sell and cross-sell opportunities within these accounts from both a research and consulting perspective and partner with the wider regional portfolio teams to realise these opportunities.

Responsibilities

Account Planning & Management Develop comprehensive portfolio plans considering macro & micro economic factors that could impact the customer buying cycle
Pro-actively manage and maximise the commercial growth of the portfolio aligned with regional priorities
Successfully identify customers amongst the portfolio that present the best opportunity for growth through cross-sell and up-sell
Carry out assigned tasks using understanding of underlying concepts and principles of account management
Client Engagement & Business Development Effective client engagement and understanding of critical client business growth potential and how the Wood Mackenzie suite of products supports the client's growth
Represent Wood Mackenzie at conferences and professional organizations to expand brand recognition and promote business development activities
Be the voice of the customer to internal stakeholders and the voice of Wood Mackenzie to the customer
Generally deal with straightforward client enquiries and provide support for internal business initiatives
Market Intelligence & Collaboration Present continuous feedback to the business of how to improve our service to customers inside of assigned portfolio as well as gathering relevant competitive intelligence
Support new product and service development launches Effective team work with the broader organization to include marketing, training, client services, research and consulting
Good understanding of how the team integrates with others in accomplishing the objectives of the team
Pipeline Management Effectively manage the business pipeline to ensure accurate salesforce forecasting
Ensure high quality of task/services/information is provided
Make evaluative judgements based on analysis of factual information, guided by precedents