Account Manager Lead

KOHLS•Menomonee Falls, WI

18h•Hybrid

About The Position

In this role, you will lead a high-performing team focused on growing and nurturing strategic retail accounts. You will drive revenue, deepen client relationships and deliver seamless execution across our retail media platforms. You will guide the planning, execution, and optimization of media campaigns, acting as the primary point of contact for a portfolio of vendors, their agency partners, and merchants.

Requirements

Bachelor’s degree in Business, Marketing or related field
7+ years of experience in account management, sales or client services, preferably in the retail or consumer goods sector
3+ years of leadership experience, with a proven ability to manage and develop high-performing teams
Proficient in CRM systems (e.g., Salesforce), Excel, Google Workspace and business analytics tools
Experience with media reporting metrics and platforms for campaign reporting, etc.

Responsibilities

Develop and execute strategic plans for retail accounts to meet revenue targets and drive growth
Act as the senior relationship owner for top-tier clients, fostering trust and long-term partnerships
Identify and capitalize on upsell and cross-sell opportunities within existing accounts
Lead, coach and develop a team of Account Managers, setting performance expectations and driving accountability
Establish foundational account management practices by designing playbooks, workflows and success metrics
Provide regular feedback, mentorship and career development planning for team members
Foster a collaborative, high-performing and customer-centric team culture
Partner cross-functionally to deliver seamless execution and client satisfaction
Communicate client needs and feedback to internal stakeholders to inform product or service improvements
Coordinate with operations to ensure accurate fulfillment, inventory planning, and promotional execution
Track and report on account performance, pipeline activity, and team metrics using CRM and analytics tools
Analyze trends to anticipate client needs and inform account planning strategies
Prepare executive-level summaries and business reviews for both internal leadership and client stakeholders
Additional tasks may be assigned