Account Manager Lead - Employee Benefits

Alliant Insurance Services•Raleigh, NC

2d•Remote

About The Position

REMOTE POSITION SUMMARY Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts.

Requirements

Bachelor's Degree or equivalent combination of education and experience
Eight (8) or more years related work experience
Encouraged to complete Career Path requirements as communicated by supervisor
Valid Insurance License
Must continue to meet Continuing Education requirements for license renewal
Excellent verbal and written communication skills
Ability to work within a team and to foster teamwork
Excellent customer service skills, including telephone and listening skills
Superior leadership, problem solving and time management skills
Ability to prioritize work for multiple projects and deadlines
Proficient in Microsoft Office Suite.

Responsibilities

Fosters and manages overall relationship with clients ensuring retention of book of business and high satisfaction
Reviews client team’s RFPs
Selects markets for solicitation
Analyzes market proposals for verification of benefits, premiums, and competitiveness
Reviews coverage contracts for accuracy of policy provisions
Meets with clients for pre-renewal strategy, proposal delivery and explanation
Conducts client open enrollment meetings and answers questions regarding benefit coverage
Negotiates with markets for benefits premium concessions
Ensures that client team handles client benefit inquiries and manages team to effectively service clients; resolves escalated service issues
Manages new carrier and plan implementations for book of business
Ensures team prepares claims experience and utilization reports and reviews for accuracy
Reacts, processes, and follows up on new business
Meets with clients as needed or directed by Producer
Collection of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing date
Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information)
Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
Performs other duties as assigned