Account Manager Interventional

Aptyx

1d • Onsite

About The Position

The Account Manager is responsible for managing and growing assigned customer accounts within the medical device and Interventional markets. This role focuses on building strong customer relationships, supporting revenue growth within existing accounts, and ensuring a positive customer experience across all commercial interactions. The Account Manager serves as the primary day-to-day commercial contact for assigned customers and works closely with the Business Development Executive (BDE), Customer Service, Engineering, Operations, Quality, and Program Management teams to support customer needs, identify growth opportunities, and maintain account performance. This role requires strong relationship management skills, commercial awareness, technical understanding of manufacturing solutions, and the ability to work cross-functionally in a regulated medical manufacturing environment.

Requirements

• 3–5+ years of business-to-business account management or sales experience
• Equivalent experience will be considered
• Valid driver's license and passport required
• Ability to travel as needed
• Experience working with cross-functional teams including Customer Service, Engineering, and Operations
• Strong skills in forecasting, quoting, pricing support, and customer relationship management
• Proficiency in Excel and PowerPoint

Nice To Haves

• Experience in medical device manufacturing, contract manufacturing, or OEM environments preferred
• Knowledge of regulated manufacturing environments (ISO 13485 / FDA) preferred
• Understanding of injection molding, assembly, and related medical manufacturing processes preferred

Responsibilities

• Serve as the primary commercial contact for assigned customer accounts
• Build and maintain strong relationships with customer stakeholders across procurement, engineering, quality, and operations
• Support customer retention and identify opportunities for growth within existing accounts
• Maintain a clear understanding of customer business needs, product roadmaps, and ongoing objectives
• Facilitate strong customer communication and responsiveness to inquiries, concerns, and project updates
• Support customer business reviews and performance discussions
• Support revenue targets through account growth, cross-selling, and upselling opportunities
• Assist in developing and executing monthly and annual account plans
• Maintain account forecasts, pipeline updates, and sales reporting
• Support preparation of quotations, pricing updates, RFQ responses, and cost reviews
• Assist with price variance analysis and support margin improvement initiatives
• Work with the BDE on opportunities for expansion and new programs within existing customer relationships
• Partner with Customer Service Representatives (CSR) to support order-to-cash issue resolution, order status updates, and forecast alignment
• Assist with customer rolling 12-month forecasts and demand planning updates
• Coordinate internally with Engineering, Operations, Quality, and Program Management to ensure customer requirements are met
• Help resolve customer concerns by identifying issues and escalating solutions as needed
• Support a positive customer experience through timely communication and follow-up
• Support technical sales activities by coordinating with Engineering and Product Development teams
• Assist with solution definition based on customer requirements
• Participate in NPI and project launch activities as the commercial customer representative
• Support project updates, scope changes, and customer communications during development and production transfer
• Maintain awareness of customer activity, market trends, and competitor developments
• Identify opportunities to strengthen customer partnerships and grow business within assigned accounts
• Participate in trade shows, customer visits, and commercial events as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level