Account Manager (Institutional Crypto)
About The Position
The Tie is a leading provider of information services for digital assets. The Tie services hundreds of the largest institutions via their Terminal offering and API solutions, provides a suite of investor relations services to leading token issuers, and licenses data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal , is the fastest and most comprehensive workstation for institutional digital asset investors. The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants. The Position As an Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie.
Requirements
- BA/BS degree or relevant account management experience
- Experience or passion for cryptocurrency markets is a must
- Experience interacting with institutional investors is strongly preferred
- An ability to gasp customers’ needs and suggest timely solutions
- Excellent presentation, relationship building and communication skills
- Strong analytical and problem-solving skills
- CRM and client prospecting experience
Nice To Haves
- SQL and Python experience is a plus
Responsibilities
- Build strong relationships with assigned institutional clients
- Work alongside the Account Executives to win new business and increase sales
- Provide support for customers in the pre-sales and post-sales processes
- Maintain CRM including recording details notes from meetings with clients
- Answering client questions via their designated support channel
- Communicate new feature launches
- Build dashboards, watchlists and news feeds for new clients
- Aggregate product feedback from clients and present to the product team
- Prospect and network for upsells to existing clients
- Drive net retention
Benefits
- Competitive compensation
- Employee stock option plan
- Health, dental, vision, and disability insurance
- Flexible paid time off
- Flexible working hours
- A fast-paced and exciting work environment
- Strong teamwork-driven culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
