Account Manager II

Argents Express Group•Ladson, SC

14d•$70,000 - $75,000

About The Position

About Argents Express Group Argents Express Group is a privately owned 3PL and supply-chain solutions provider that has supported businesses nationwide since 1977. With nearly five decades of experience, Argents delivers end-to-end logistics services, including freight forwarding, customs brokerage, domestic transportation, warehousing, inventory management, and e-commerce fulfillment. Our modern technology, real-time visibility, and integrated warehouse operations allow us to offer accurate, scalable, and efficient solutions tailored to each client’s needs. With operational hubs in Charleston, SC; Chicago, IL; and Seattle, WA, Argents combines the agility of a family-owned company with the capabilities of a full-service national 3PL. We partner with brands of all sizes to streamline their supply chains, enhance fulfillment performance, and provide high-touch customer service at every step. At Argents, employees join a collaborative, growth-focused team committed to delivering exceptional logistics and fulfillment experiences. Duties & Responsibilities The Account Manager II oversees all daily client operations within a fulfillment and distribution environment, acting as the primary contact for customer needs, shipment coordination, data accuracy, BOL processing, discrepancy resolution, and freight planning. This role builds strong operational relationships, maintains and improves SOPs, supports warehouse teams, reviews pricing and reporting, and manages invoicing cycles. In addition, the Account Manager II trains staff, develops new reporting and processes to strengthen operations, assists with client system setup, and contributes to departmental and customer-driven infrastructure growth. Strong customer service, analytical abilities, Excel proficiency, and the ability to lead and improve operational workflows are essential.

Requirements

Must possess the Experience & Education associated with Account Manager I
Previous experience working with a WMS and the interactive equipment
Understands fulfillment and distribution models
Proficient in Microsoft Office [ Strong knowledge of Excel tables and formulas ]
High level of customer service
Self-Starter with attention to detail
Analyze and manipulate large amounts of data
Ability to learn, adapt, and thrive under pressure
Proven organizational and time management skills
Understanding of quality assurance

Responsibilities

All duties and responsibilities listed under the Account Manager I role
Train employees in CGMP & OSHA Regulations
Build operational relationships with customers
Build, manage, maintain new reporting, process, and functions to strengthen the understanding and operation of customers
Client based system setup understanding of client setup process across all platforms and the knowledge of workflow effects
Work with management to add or adopt new ideas, people, or systems designed to enhance the customer experience.
Drive infrastructure growth from a customer base and department base.