Account Manager II (Boston)

Clontech Laboratories, Inc.•Boston, MA

56d•$105,000 - $120,000•Remote

About The Position

The Account Manager II is responsible for achieving revenue targets by managing and growing a defined set of strategic customer accounts within the designated territory. This role emphasizes long-term relationship development, expanding and identifying new opportunities in existing accounts, and value-based selling across a broad portfolio of products. Building on previous sales experience, the Account Manager II demonstrates a high level of scientific fluency, business acumen, and customer insight to deliver customized solutions that meet customer needs. The individual will work collaboratively across internal teams to deliver a seamless customer experience and maximize account potential. The Account Manager II role is remote-based and required to maintain residency within the identified ideal location(s) of the region. Approximately 50% travel, including overnight, may be required. In this role, you will be responsible for achieving sales revenue targets in the territory of Boston (Longwood Medical Area, Seaport, Waltham and Watertown, MA). The ideal candidate will reside close to the Boston territory and have intimate knowledge of the key academic, research institute and hospital accounts in the area. In this role, you will demonstrate a creative approach to drive results and build customer relationships with a lasting impact.

Requirements

BS, MS, or PhD in Molecular Biology, Cell Biology, or a related life science discipline.
2-4 years of successful sales or account management experience in the life science tools industry is required.
2-4 years of hands-on laboratory experience in molecular or cell biology required.
Proven ability to manage and grow strategic customer accounts while meeting or exceeding revenue targets.
Strong scientific foundation with the ability to articulate complex concepts clearly and persuasively.
Advanced selling and presentation skills, including experience navigating complex sales cycles and competitive situations.
Exceptional interpersonal, organizational, and problem-solving skills.
Demonstrated experience using CRM systems (e.g. Salesforce.com) to manage account plans, pipelines, and customer engagement.
Exceptional interpersonal, organizational, and problem-solving skills.
Must maintain a valid driver's license, auto insurance, and a satisfactory driving record.
Self-driven and accountable, with the ability to work independently and in collaboration with cross-functional teams in a remote environment.

Responsibilities

Demonstrates ongoing success in achieving sales targets by managing a portfolio of customer accounts with a focus on expanding relationships, increasing product adoption, and driving revenue growth across assigned accounts.
Employs sound tactical plans to manage day-to-day activities towards long-term sales success.
Maintains an advanced level of product and marketplace knowledge. Communicates complex scientific concepts clearly and effectively, adapting messaging for both technical and non-technical audiences.
Applies consultative selling techniques and sells strategies to identify, advance and close opportunities. Identify new opportunities within existing accounts, such as upselling and cross-selling products, to drive sales growth and account retention. Seeks constant improvement in advancing opportunities to close.
Analyzes sales data to identify sales trends and interpret impact of tactical plans on sales results. Leverages insights to drive decision-making, prioritizing high-impact activities.
Efficiently uses CRM tools to build and execute account plans, manage pipeline activities, and document all customer interactions, ensuring full visibility and alignment across internal stakeholders. Creates reports and dashboards to measure tactical plans.
Collaborates cross-functionally with internal partners to enhance messaging. Can appraise product messaging communicate alternative approaches.
Appraises customer feedback and delivers analysis of customer experience to internal partners.
Provides timely, proactive communication and follow-up to customers, ensuring a consistently high level of service and responsiveness.
Applies advanced problem-solving and critical thinking skills to overcome customer objections, navigate competitive environments, and support complex decision-making processes.
Contributes to team development by mentoring new account managers, sharing best practices, and supporting onboarding efforts with a focus on technical knowledge and sales processes.
This position does not have supervisory responsibilities.