Senior Account Manager - Boston
About The Position
Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As a Senior Client Success Manager, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level. The Senior Client Success Manager will take full commercial ownership of a portfolio of enterprise clients in North America, ensuring retention, expansion, and long-term growth. This role goes beyond relationship management, requiring a commercially driven leader who can protect revenue, deliver upsell/cross-sell, and proactively expand into parent and sister companies within client groups.
Requirements
- 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles.
- Proven track record of closing renewals and expansions independently - not reliant on Sales.
- Demonstrable success in expanding accounts into parent/sister companies and new business units.
- Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions).
- Exceptional executive presence and confidence influencing C-level stakeholders.
- Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI.
Responsibilities
- Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio.
- Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts.
- Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations.
- Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner.
- Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes.
- Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions.
Benefits
- 401(k) retirement plan with matching
- Competitive vacation and paid time off
- Healthcare benefits – medical insurance, dental insurance and vision plans
- Pre-tax saving accounts
- Life and Disability Insurance
- ShareSave scheme (ability to purchase company shares on preferential terms)
- Flexible working conditions and hybrid work model
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
