Account Manager II

Endries International, Inc.•Algonquin, IL

3d•$23 - $28

About The Position

Endries is a leading distributor of fasteners and Class-C parts serving industrial Original Equipment Manufacturers (OEM’s) and the Industrial marketplace worldwide. From its headquarters in Brillion, WI and eleven U.S. and international distribution centers, Endries provides over 500,000 SKUs to its customer base. Endries operates primarily through a vendor managed inventory model, managing C-part categories for its customers across diverse industrial end markets. Endries partners with customers through robust replenishment systems that provide products and support services which are critical to maintaining the manufacturing process. An Account Manager II is a professional responsible for maintaining and enhancing relationships with customers on behalf of the company. Their main objective is to ensure customer satisfaction, promote retention, and maximize sales opportunities. Some responsibilities are to manage contact with customers ensuring resolution of issues, supporting product delivery, and coordinating product orders. They will promote a work culture that represents the organization’s vison, mission, and values. This is a full-time position that includes benefits such as medical, dental, vision, and life insurance, generous paid time off, competitive pay, and much more. Apply today!

Requirements

A successful associate will be goal oriented, self-motivated and able to meet deadlines while building and maintaining strong customer relationships
Customer Service experience
Good analytic and organizational abilities required
Attentive to detail
Quick learner
Self-motivated with a strong desire to succeed
Excellent interpersonal and communication skills, both written and verbal
Problem solving and decision making skills
Occasionally lift 20-40 pounds, at times up to 50 pounds
Proficiency in Microsoft Office products with an emphasis in Outlook and Excel

Nice To Haves

Technical and mechanical inclination a plus

Responsibilities

Provide world class customer service
Review appropriate reports and records to ensure bin management system is properly maintained
Identify, source and quote parts and process related customer orders
Review and maintain customer pricing
Build a strong working relationship with all customer contacts
Maintain at all times a positive mental attitude to customers and fellow associates
Audit inventory levels inside customer facilities
Occasionally replenish inventory in customer’s facility
Document key events and notes in Endries CRM system
Provide technical part information to customer utilizing internal company engineering and quality support resources
Identify and actively pursue opportunities for continued revenue growth with existing customers
Improve customer relations by being pro-active and consistently involved in meeting the customer’s requirements
Grow the business portfolio on product mix with the customer