Account Manager II

Uber Freight • Rogers, AR

35d • Hybrid

About The Position

The Account Manager II is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer's standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company defined operational metrics.

Requirements

• High school diploma or GED equivalent
• Minimum 2 years related experience

Nice To Haves

• Bachelor's degree in related field
• 3 years of Logistics experience and 1 year of management experience
• Transportation/Logistics experience
• Knowledge of Microsoft Tools and Transportation Management Systems

Responsibilities

• Establish and maintain effective relationships with customer contacts, including shippers and receivers, through professional and timely communications and inquiry responses
• Responsible for understanding current market trends, to successfully offer pricing to customers' requests for quotes
• Notify Shipper and/or Receiver of shipment status and reschedule pick-up/delivery appointments when necessary
• Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
• Correspond with customer and carrier sales team regarding accessorial charges
• Maintain current customer rates in the Transportation Management System and up-to-date Fuel Surcharge by Customer
• Manage shipment level interaction with client customer service and Uber Freight logistics support to handle day to day activities such as tracking, tracing and communications
• Responsible for confirming billing information is accurate and ready for invoicing
• Ensure operational compliance for US and Foreign Regulatory Requirements

Benefits

• Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.
• US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees