Account Manager II, US

MSD Careers • All, CA

9d

About The Position

The Account Manager II, US is responsible for managing a defined geographic region with a focus on meeting sales revenue objectives while maintaining and building customer relationships. This position will focus on obtaining customers in the areas of academia, industrial, contract research accounts and similar opportunities.

Requirements

• B.S. in Life Science, Engineering or related field.
• Additional years of experience can be a substitute for a degree.
• A minimum of five years of sales experience managing multiple geographic regions.
• Industrial sales and/or academic sales required.
• Proven sales record with knowledge of the assigned geographic region.
• Strong technical background.
• Knowledge Molecular Biology, Proteomics and competitive technology systems.
• Strong business acumen, negotiation and mediation skills, as well as a demonstrated attention to detail and a focus on achieving quality outcomes. Ability to build/foster relationships.
• A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers.
• Demonstrated ability to expand business within a geographic region.
• Excellent oral, written communication and interpersonal skills
• Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of account data
• Effectively communicate performance goals and expectations
• Proficiency in MS Office Suite, WebEx or related teleconferencing software.
• Proficiency in SalesForce or related CRM.
• A wide degree of creativity and latitude is expected including the ability to multi-task and work productively in a demanding research environment with changing priorities.
• Ability to travel extensively that can include overnight stays and working work outside normal business hours as needed.

Responsibilities

• Develops and maintains relationships with potential and existing customers and acts as a liaison between the customers and technical staff to ensure thorough understanding of product/instrument portfolios.
• Develops sales programs designed to achieve and exceed budgeted sales volume.
• Maintains and nurtures customer relationships. Performs regular meetings either by phone or in person. Ensures that customers are consistently satisfied with the products and services; resolves any escalated issues.
• Focuses on prospecting of new business opportunities while growing and developing existing accounts.
• Manages accounts and adds new accounts to CRM. Regularly reviews to ensure data is accurate and current.
• Maintains in-depth knowledge of a complete portfolio of products including all capital, consumable and services.
• Ensures a successful integration of the Field Application Scientific team and Inside Sales team in the strategic selling processes with the goal to grow sales of instrument and consumable products.
• Specific duties may vary depending upon specific department/territory requirements.

Benefits

• comprehensive benefits package to support our employees' well-being and financial security.
• competitive salaries
• medical, dental, and vision coverage, along with prescription benefits
• 401(k) plan with company matching
• flexible spending accounts
• company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance
• paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program
• fitness club membership contribution
• pet insurance
• identity theft protection
• home and auto insurance discounts
• optional supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees