Account Manager II - Commercial Lines

Hub International•Nashville, TN

66d•Onsite

About The Position

The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. Successfully achieve client retention goals, effectively and consistently ensuring client satisfaction. Foster a culture of accountability, integrity, trust, respect, and teamwork while focusing on continuous improvement. The Account Manager II will serve as a mentor to the Account Manager I, provide direction to Account Manager Assistants I and/or II(s), and support Producers. The Account Manager II uses discretion and judgment in determining coverage needs for clients and in carrier and client negotiations.

Requirements

5-7 years of experience and demonstrated proficiency in an Insurance Account Management role in required lines. Brokerage experience is preferred
Excellent customer service, analytical, problem solving and conflict resolution skills
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
Ability to work a regular, full-time work schedule at HUB's facility(s) and willingness to travel on business when required
Supervisory, project leader, mentor or team leader experience preferred
High School Diploma or equivalent required; College degree preferred
Currently licensed in good standing in required lines and states with all necessary CE credits
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

Nice To Haves

Brokerage experience is preferred
Supervisory, project leader, mentor or team leader experience preferred
College degree preferred
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

Responsibilities

Establish and build customer and carrier relationships
Review contracts and agreements for insurance coverage compliance and addresses coverage issues
Provides support in identifying client insurance needs, gaps in coverage and loss exposure
Recommends appropriate insurance coverage, binds coverage, manages timely production and delivery of renewal policies
Critically analyze and compare insurance plans to determine suitability
Negotiates terms, pricing, and conditions with carriers
Prepare and maintain accurate summaries of insurance, schedules, and proposals
Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
Collaborate with Producers in policy review and delivery, meets with clients occasionally and identify ways to improve client service
Contacts clients regarding outstanding receivables; invoices clients; reviews and accurately maintains accounting history

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that's important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives