Account Manager I

Comcast

2d•$47,095 - $120,414

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Lead strategy development and execution for marketing and selling Comcast Business Class products via direct sales, cross-division partnerships, and indirect channels. Manage ongoing relationships with the customers, assist with day two support, onboarding, renewals, jeopardy accounts and churn limitation. Drive direct end-user revenue and ensure partners effectively position Comcast Business Class solutions. This job is an individual contributor role.

Requirements

Account Management
Customer Satisfaction
Relationship Management
Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
5-7 Years

Responsibilities

Travel required must have valid driver's license
Drives incremental monthly sales to meet or exceed budget across 75–100 customer relationships with $5K–$25K spend potential.
Recruit, train and support the partner community to position the entire suite of Comcast Business Class solutions.
Ensures consistent completion of product installation by partnering with regions relative to survey, order acceptance, construction and post-sale process.
Serves as liaison to channel partners with regards to any sales related issues.
Provides accurate and detailed weekly forecast funnel via Sales Force.com.
Maintain customer lifecycle management through onboarding, periodic account reviews and renewals with a goal to maximize revenue while limiting churn
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.