Account Manager I

Healthcare Management Administrators•Bellevue, WA

3d•$90,000 - $100,000•Hybrid

About The Position

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/ How YOU will make a Difference: As an Account Manager at HMA, you are the trusted partner for both clients and brokers building strong, lasting relationships and ensuring everyone feels supported. You’ll work closely with clients who have self‑funded health plans, guiding them through the complexities and helping them maximize the value of their strategies. At the same time, you’ll manage broker relationships, keeping them aligned and empowered to deliver the best outcomes for their clients. Beyond retention and engagement, you’ll serve as the clear voice of clients and partners within the organization, making sure their needs are represented and acted on.

Requirements

BA degree in healthcare related field, communications, business administration preferred
WA State Agents License, Life & Disability or other professional designation (e.g., CEBS, HIAA) preferred upon hire. May be completed within first 90 days upon hire
1-2 years’ experience in the health insurance industry
1-2 years working directly with clients/brokers
2 years of account management experience
Extensive knowledge of ERISA, Benefit Plan Management, Self-Funded Benefit Plans and Stop Loss
Strong written and verbal communication skills.
Professional presence and appearance.
Ability to engage in community/ networking opportunities outside of normal business hours

Responsibilities

Represent Client Success by participating in finalist meetings and implementation
Owns preparation, delivery and execute of renewal strategy
Build strong relationships with key stakeholders and demonstrate HMA value
Recommend products and services relevant to client needs by reviewing data and listening to customer needs through regular touchpoints
Regularly updates CRM to communicate client and broker activities across the organization
Brings new insights from industry events, client and broker meetings and competitor information to supplement client success strategy
Serve as a subject matter expert for client success functions by participating in projects as needed

Benefits

comprehensive salary
pay transparency
benefits, and time off package with plenty of personal development and growth opportunities
Seventeen (IC) days paid time off (individual contributors)
Eleven paid holidays
Two paid personal and one paid volunteer day
Company-subsidized medical, dental, vision, and prescription insurance
Company-paid disability, life, and AD&D insurances
Voluntary insurances
HSA and FSA pre-tax programs
401(k)-retirement plan with company match
Annual $500 wellness incentive and a $600 wellness reimbursement
Remote work and continuing education reimbursements
Discount program
Parental leave
Up to $1,000 annual charitable giving match