Account Manager I

InComm Payments • Ottawa, FL

4d

About The Position

We are seeking a highly organized and proactive Account Manager I (AM Coordinator) to work with our account management team on day-to-day operations, process management, analytics and reporting, and other key initiatives in support of a large, broad portfolio of strategic clients within InComm InCentives.
The business unit is focused on delivering innovative loyalty and incentive solutions to business customers, and it is one of the fastest growing areas of InComm. The AM I will liaise with key internal and external stakeholders on core account management activities, coordinating efforts around critical operational tasks and customer service support and troubleshooting. The candidate will also take on strategic ad hoc assignments (e.g. business analytics, competitive market assessments) in support of Senior Leadership goals.
The ideal candidate is a motivated, self-starter who can work in a fast-paced, ever-changing and evolving environment while still successfully delivering on key goals; and is a detail-oriented, communicative, and collaborative professional who has an understanding and interest in operations and client relationship management.

Requirements

• Strong communication skills - both written and verbal
• Demonstrated proactivity; highly responsive to internal and external requests
• Comfortable learning new technology/product lines in a highly innovative environment
• Strong analytical skills, including the ability to analyze sales reports and identify trends
• Detail oriented with strong organizational skills, and ability to prioritize workload and meet deadlines
• Ability to listen attentively, respond effectively and resolve account issues in a timely manner
• Proven ability to work independently as well as in a team environment
• Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint
• Education: Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• 1 - 3 years relevant experience in administrative support, operations, account management, or customer success

Responsibilities

• Provide administrative and operational support to Account Managers and Account Directors, helping manage and prioritize client tasks and key initiatives.
• Assist in preparing reports, presentations, and documentation for client meetings, business reviews, and planning sessions.
• Partner cross functionally to support team projects, focusing on overall coordination and process improvements.
• Help the account management team track account performance, deliverables, and progress on ongoing projects, providing regular updates to the leadership team on strategic initiatives.
• Other tasks and responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level