Account Manager I

HC3 • Irondale, AL

4d

About The Position

The Account Manager I contributes directly to the satisfaction of our clients as well as overall company operational targets by providing excellent direct support to HC3's clients. A successful Account Manager is highly responsive and effective at resolving client requests, making sure they feel valued and prioritized. This role serves as an advocate for their assigned clients and collaborates well with other HC3 teams to ensure product and service deliverables meet or exceed expectations for timeliness and quality.

Requirements

• Excellent relationship management skills, to include client relationships and relationships with other teams
• Exceptional verbal and written communication skills
• Self-starter and self-directed while able to follow company policies, processes, and procedures
• Receptive to feedback, willing to learn and embrace continuous improvement
• Able to manage multiple projects, tasks, and deadlines
• Attentive to detail
• Quality driven
• Excellent follow-up skills and initiative to ensure work is completed on time
• Resourceful and creative problem solver
• Proactive mindset
• Positive attitude
• College degree
• At least 5 years of experience in Banking client service or Print/Mail client service

Responsibilities

• Serve as a direct point of contact for assigned clients, responding professionally, quickly, and effectively to all requests.
• Facilitate annual Executive Business Reviews (EBRs) with specific assigned clients.
• Maintain a detailed knowledge base on the products HC3 produces for clients and be able to answer any questions from the client or management.
• Manage client support tickets and update throughout the support process to ensure all support requests are well documented and completed appropriately.
• Assist in billing/reconciliation processes to ensure the Accounting team has all needed information for accurate billing.
• Manage daily job documentation to maintain awareness of client job production, assist with code setups as needed, and consult on any production issues.
• Validate/correct production and programming issues.
• Manage custom inventory, including initial vendor and inventory vetting/selection, ordering, and reordering as needed to maintain stock.
• Collaborate effectively with other teams in order to maintain a high quality of service and responsiveness to clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees