Account Manager / Hospital Liaison Focus

AlphaCare Home Health Corp•San Bruno, CA

3d•$70,000 - $100,000

About The Position

This Account Manager position will primarily function as a Hospital Liaison and Account Manager, focusing on developing and maintaining strong relationships with hospital case managers, discharge planners, and healthcare providers. The role includes high-volume field activity, with an expectation of up to 10 marketing visits per day once the new structure is fully implemented.

Requirements

3–4 years of experience in healthcare marketing preferred.
Excellent written and verbal communication skills.
Ability to handle multiple tasks simultaneously and meet deadlines.
Excellent organizational and time management skills.
Self-starter and proactive.
Familiarity with Kinnser Wellsky, CarePort, Aida, and faxes.
Valid CA Driver's License.
High School diploma required; College education preferred.

Responsibilities

Work within a continuously evolving referral process and sales structure, adapting quickly to workflow changes and new organizational strategies.
Serve as a primary Hospital Liaison, building and maintaining relationships with hospital case managers, discharge planners, and medical staff.
Function as an Account Manager, managing assigned referral sources and strengthening long-term partnerships.
Conduct high-volume field marketing, targeting up to 10 in-person visits per day once operational structure is finalized.
Work with the team to respond and generate new sales leads through various channels, including referral platforms and networking.
Promptly respond to case managers, ensuring all communications are completed within SLA timeframes.
Identify and establish key points of contact within hospitals and clinics, including researching and initiating new relationships.
Conduct outbound calls and follow-up communications to prospects and existing clients to promote AlphaCare Home Health services.
Regularly report on sales activities, lead generation, and performance metrics to Marketing and Operations teams.
Develop and implement sales and marketing strategies aligned with company growth goals and market trends.
Drive census growth through both external outreach and internal collaboration.
Identify opportunities for new service lines or niche markets based on referral patterns and market needs.
Ensure accurate and up-to-date account records, including contact history and referral trends.
Partner with Community Liaisons as needed to conduct joint sales calls and strengthen relationships.
Coordinate and conduct in-services with new and existing referral sources.
Maintain consistent outreach to physicians and healthcare representatives.
Participate in agency planning and execute growth initiatives.
Work closely with the Intake team to ensure a seamless referral and admission process.
Engage with re-hospitalized patients and case management teams to support continuity of care and identify new opportunities.
Represent the company at community events to promote services and strengthen community relationships.
Travel extensively to hospitals, clinics, and referral sources as required.
Perform other related duties as assigned to support company growth and operations.