Hospital Liaison

Health System Services Ltd•Buffalo, NY

2d•$23 - $25•Onsite

About The Position

The Hospital Liaison will focus on coordinating patient care in hospital settingslocatedacross the Buffalo, NY area. Assistsocial workers and discharge planners to create individual equipment plans for a safe discharge. Educate patients, hospital staff, and physicians on durable medical equipment usage and insurance qualifications. Review and analyze patient clinical charts todetermineinsurance coverage and qualifications for durable medical equipment. Obtain proper documentation tosubmit toinsurance and conduct insurance verifications across multiple computer platforms. Maintain adequate stock in consignment closets, including daily inventory checks and documenting in Microsoft Excel. Size and supply equipment to meet patient needs and coordinate deliveries with caregivers and home agencies. Enter patient records and orders into an electronic order database. Jumpin toproblem-solvein real time when barriers to discharge arise, collaborating with hospital partners and internal teams. Be on your feet off and on for 6–8 hours per day while safely maneuvering carts with equipment throughout the hospital. Engage with patients, families, and hospital staff in an outgoing, approachable manner while knowing when to pause, listen, and respond with empathy. Manage competing priorities, make sound judgment calls, and follow through on tasks to completion with minimal supervision.

Requirements

Professional and courteous demeanor
Excellent verbal and written communication skills and strong customer service mindset
Ability to work effectively in a team and adapt to consistently changing situations while managing multiple tasks at once
Capable of self-direction, independence, and reliability; self-motivated and requires minimal supervision
Strong follow-up skills and ownership of responsibilities from start to finish
Outgoing and comfortable talking to people across all levels of the hospital, while being a strong listener
Ability and willingness to be physically active on the job, including walking, standing, and moving carts with equipment for much of the day
Ability to comprehend patient clinical charts with a background in medical terminology preferred
Computer skills including Microsoft Suite and navigating different hospital based digital platforms
Motivated to become a long-term asset within the organization and to actively learn the healthcare industry with empathy and commitment
High School Diploma or GED required
Valid New York State driver’s license

Nice To Haves

Medical field experience
Bachelor’s degree in a related field
Experience with home care, long-term care, health care administration, social work, or nursing

Responsibilities

Coordinate patient care in hospital settings
Assist social workers and discharge planners
Educate patients, hospital staff, and physicians on durable medical equipment usage and insurance qualifications
Review and analyze patient clinical charts to determine insurance coverage and qualifications for durable medical equipment
Obtain proper documentation to submit to insurance and conduct insurance verifications across multiple computer platforms
Maintain adequate stock in consignment closets, including daily inventory checks and documenting in Microsoft Excel
Size and supply equipment to meet patient needs and coordinate deliveries with caregivers and home agencies
Enter patient records and orders into an electronic order database
Problem-solve in real time when barriers to discharge arise, collaborating with hospital partners and internal teams
Safely maneuver carts with equipment throughout the hospital
Engage with patients, families, and hospital staff
Manage competing priorities, make sound judgment calls, and follow through on tasks to completion with minimal supervision