Account Manager, Health

Cadent•New York, NY

22d•$70,000 - $80,000

About The Position

Cadent ignites seamless connections between brands, publishers & consumers. Our predictive AI orchestrates outcomes on any platform customers are on, across any media they consume & at any stage of the journey. To learn more, please visit Cadent.com. Cadent's Self-Service line of business is seeking a qualified Account Manager to join its team! The position will be key in Cadent's efforts to grow its self-service offering. The AM will manage the client relationship from early-stage evaluation of the platform through the signing of a longer-term services agreement and later work to grow the client’s media buying through our proprietary demand-side-platform. As AM, you will consult clients on Cadent capabilities and best practices to ensure campaign success and client satisfaction. In this role, you will also collaborate with Sales to maximize share-of-wallet and make proactive upsell recommendations. As the main liaison between the client and the business, you will also work to coordinate internal stakeholders across the Finance, Operations, Partnerships, Product, and Sales teams to service clients.

Requirements

Bachelor’s degree – relevant degrees in marketing or communications a plus
1-2 years in digital programmatic; digital media planning or buying, digital adtech account management or client services
Results and goal oriented
Independent, confident, and enthusiastic
Possess great initiative and proactively identifies new opportunities
Customer service oriented
Must be legally authorized to work in the United States without employer sponsorship now or in the future.

Nice To Haves

Bonus if you have experience in a demand-side platform (DSP), Salesforce and JIRA

Responsibilities

Establish and manage relationships with new and existing self-service clients, focusing on both the high-level partnership as well as campaign-specific support
Carry out regular tasks to support the relationship, including billing, coordinating client interactions, and other operational needs
Advise clients on high-level platform capabilities and campaign setup best practices, including structure, targeting, and pixel placement to support successful execution and user satisfaction
Act as the main point of contact for assigned accounts and ensure client deliverables are provided in a timely manner
Contribute to business reviews and collaborate with sales to establish ways of improving the working relationship with clients and grow Cadent's share-of-wallet
Actively upsell when performance and/or offerings align with customer’s business needs
Execute client requests coordinating amongst the appropriate stakeholders across Operations, Partnerships, Engineering, Marketing, and Finance
Keep abreast of digital media developments and industry technologies and capabilities
Work with Associate Account Managers to give them exposure to day-to-day tasks

Benefits

Inclusive health, dental, and vision plans built to support diverse lifestyles
Enhanced support for reproductive health, family planning, and new parents
Employer contribution to HSA
Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages
Generous and inclusive paid parental leave
Mental health support and Employee Assistance Program (EAP)
Free access to the Calm App
Monthly Wellness reimbursement
Special discounts through LifeMart and Plum Benefits
Flexible Time Off (FTO) policy and company breaks
11 observed Federal holidays
Summer Fridays between Memorial Day and Labor Day
Employee Resource Groups that foster connection and community
DEI programming and initiatives
Company-sponsored events to bring employees together
Offices across the U.S., including Manhattan, Philadelphia, and San Jose
401(k) participation with discretionary employer match
Life, Short-term, and Long-term Disability coverage
Cell phone and WiFi stipend
Pre-tax commuter benefits
Access to certified financial coaches and planning tools