Account Manager - Health Solutions

Withings • Boston, MA

6d

About The Position

Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables. Historically a B2C company, Withings created a new B2B division - Withings Health Solutions - in 2019, to extend Withings’ offering to the Healthcare industry and help bridge the gap between patients and their providers. Today, our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform. Withings Health Solutions is a fast-growing division within Withings and we are looking for talented individuals to help us build the future of healthcare. We are seeking a dynamic Account Manager to help us take our relationships with our customers to the next level. This is a role that would be ideal for somebody who enjoys building relationships with stakeholders, upselling, and being responsible for a revenue target. The ideal candidate will have background knowledge in the digital health industry and possess a 'farmer' sales mentality focused on cultivating and growing existing customer relationships.

Requirements

• Ability to cultivate sales opportunities within existing customer relationships, with a focus on sustainable, long-term account growth.
• Strong negotiation, communication, and presentation skills, capable of building rapport and trust with clients.
• A passion for data with a keen aptitude for analyzing account metrics to identify trends, forecast outcomes, and drive strategic decisions.
• Be a part of using data analytics tools and translating numbers into actionable business strategies.
• Demonstrable experience with Salesforce CRM (or similar) to manage customer interactions, track sales processes, and maintain client information.
• An understanding of integration based solutions
• At least 2 years of experience in a sales or upselling account management role.

Responsibilities

• Own the Revenue target of your territory and be responsible for its performances.
• Serve as the strategic point of contact for clients, building and nurturing long-term relationships.
• Help to fine-tune the account management processes and strategies for maintaining and expanding customer relationships.
• Achieve sales targets through renewals, upselling, and exploration of new business opportunities within existing accounts.
• Lead negotiations for contract renewals and upselling opportunities
• Work closely with other departments, such as Sales, Product, Operations, Customer Support etc. to ensure that customer feedback influences business strategies and that we deliver an outstanding experience to our customers
• Report on account statuses, forecasting, and the identification of growth opportunities.
• Potential for travel for in person client connections and conferences throughout the year.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Fitness Club Reimbursement
• Healthcare & Dependent Care FSA
• Commuter FSA
• Bike-to-work benefit
• Beta Testing of our products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees