Account Manager (Growth)

Finch • New York, NY

1d • $125,000 - $139,000

About The Position

Finch is looking for a programmatic, data-driven Account Manager to own and grow our SMB customer base.
This role is designed for someone who thrives in scale: identifying trends across many accounts, turning insights into repeatable playbooks, and using technology and automation to drive incremental improvements in retention and expansion.
You will partner closely with our Growth-focused Developer Success Engineering team, as well as Product, Finance, and Operations, to test approaches, refine renewal and expansion motions, and operationalize what works across the broader customer base.
This individual will serve as the primary owner of expansion, customer renewals, and contract discussions, balancing strong customer advocacy with a clear focus on revenue growth, retention, and long-term value.

Requirements

• 2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API-driven products
• Proven ability to manage multiple concurrent renewals and negotiations in a high-volume environment
• Strong analytical mindset with experience using data to inform decisions and build scalable programs
• Excellent communication and listening skills, with a collaborative and customer-first approach
• Confident negotiator with a clear win-win philosophy
• Track record of meeting or exceeding quota and retention targets
• Comfort working cross-functionally with technical, product, finance, and operations teams
• Ability to de-escalate issues, manage objections, and resolve conflict effectively
• Highly organized, detail-oriented, and capable of operating autonomously while contributing to team goals

Responsibilities

• Own and successfully renew a high-volume SMB book of business through proactive, value-driven customer engagement
• Lead customer contract discussions, including renewal strategy, pricing alignment, add-on identification, and negotiation of mutually beneficial terms
• Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into scalable, repeatable playbooks
• Partner with Developer Success Engineering to surface at-risk accounts early and align on technical or product-driven retention strategies
• Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets
• Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes
• Maintain strong stakeholder relationships, including C-level contacts when appropriate, to support long-term partnerships
• Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems
• Continuously test, document, and operationalize best practices that improve Finch’s renewal, expansion, and risk mitigation motions

Benefits

• Competitive equity with a 10-year exercise window
• Full medical, dental, and vision coverage (100% for employees, 85% for dependents)
• Unlimited PTO (with a 3-week minimum)
• 401(k) plan
• Regular team offsites and meetups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees