Account Manager- Global Specialty Inland Marine

The Hartford•New York, NY

46d•Hybrid

About The Position

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. This role will have a Hybrid work schedule, with the expectation of working in an office (Chicago, IL, Alpharetta, GA, Frisco, TX Morristown, NJ, NYC, NY) 3 days a week (Tuesday through Thursday). The Account Manager will serve as a critical partner to the underwriting teams within the Wholesale Commercial Inland Marine organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for agents and brokers within the assigned territory. The individual maintains and utilizes a strong level of Inland Marine & Property commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization.

Requirements

Prior Commercial Market Insurance industry experience as an Account Manager (or similar) at a brokerage or carrier required
Functional knowledge of Commercial Lines rating experience
Knowledge of the following primary insurance coverage's: Workers Compensation, Auto, General Liability, Property
Strong Customer Service and Relationship Building skills required
Effective Communication Skills / Written and Verbal
Strong Customer Service Orientation
Good Automation Skills and strong technical ability
Professional Demeanor
Proficiency in Microsoft Word, Excel, and Power Point Software
Works Autonomously
Ability to shift work efforts quickly and make decisions in a fast past environment
high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite
Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable
minimum upload/download speeds of 75MB download/10MB upload will be required

Nice To Haves

Inland Marine Insurance experience a plus

Responsibilities

Sales Support: Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection. Responsible for reviewing, preparing work orders for rating and issuing policies. Applies screening criteria in accordance with guidelines. Communicates with customers to obtain needed and required underwriting information and resolves problems. Supports sales efforts and strategies.
Workload/Desk Management: Responsible for handling high volumes of transactions. Effectively balance quality, and timeliness while working alongside the Underwriter to Manage a Book of Business). Multi-task, prioritize and manage daily work activities. Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to done and effectively continue the work and respond to customers as needed. Maintains an effective pending/diary/follow-up system. Maintains a professional/organized work area.

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