Account Manager, Experience Management

JLL • Chicago, IL

1d • $100,000 - $110,000 • Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Account Manager oversees daily operations across multiple Experience Management accounts, including Community Management, Event Planning, Hotel/Retail Concierge Services, and Corporate Guest Services. This role serves as the primary liaison between JLL, clients, and on-site teams, ensuring contractual compliance, operational excellence, and strategic growth.

Requirements

• Bachelor's degree in Business Administration, Hospitality, Marketing, or a related field
• Minimum of 5 years experience in luxury hospitality, event planning, high-end retail, fine dining or related field
• Minimum of 5 years management experience for hourly and salary level employees
• Proven track record of managing complex client relationships and delivering exceptional service in fast-paced, dynamic environments
• Strong financial acumen with experience managing budgets, analyzing costs, and delivering accurate financial reporting
• Excellent communication and presentation skills with the ability to influence stakeholders at all organizational levels
• Demonstrated problem-solving abilities and sound judgment when navigating competing priorities and time-sensitive challenges
• Proficiency with Microsoft Office Suite, particularly Excel for financial analysis and PowerPoint for client presentations

Nice To Haves

• Background in corporate real estate services, commercial property management, or workplace strategy consulting
• Demonstrated experience leading cross-functional teams and managing vendor partnerships in complex service delivery environments

Responsibilities

• Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders and decision-makers
• Coordinate service delivery across multiple vendors and internal teams, ensuring seamless execution of facilities management, workplace services, and experience initiatives
• Conduct regular client meetings to review performance metrics, address concerns, and identify opportunities for service enhancement and innovation
• Manage account budgets, track expenditures, and provide detailed financial reporting while identifying cost-saving opportunities without compromising service quality
• Lead problem resolution efforts by collaborating with technical teams, vendors, and clients to address service issues promptly and implement preventative solutions
• Serve as strategic advisor to clients on industry trends, programming innovations, market conditions, and local compensation benchmarks
• Drive continuous improvement initiatives by analyzing service data, gathering client feedback, and implementing best practices that elevate the workplace experience
• Coordinate workplace projects and initiatives, from space planning and moves to technology implementations and sustainability programs

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level