Account Manager, Enterprise

Atlassian • Austin, TX

1d

About The Position

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa, and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. Our team drives retention and accelerates expansion, contributing to the transformation of our largest Enterprise customers. You will enhance revenue growth by ensuring high customer retention, proactively engaging on expansion opportunities, and leading upsell, upgrade, and cross-sell efforts. Collaboration with our Global Sales Team, including strategic account planning and cross-functional partnerships, is essential for driving total book of business growth. We are proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. We are looking for Account Managers with a customer-first mentality. You should be adaptable, organized, and possess strong communication skills. Our Account Managers need to balance competing priorities, use strategic methods to grow customer accounts, and develop credibility with internal and external stakeholders.

Requirements

• 5+ years in account management, inside sales, or customer success with Enterprise customers
• Proven ability to build relationships across cultures and senior stakeholders both internal and external
• Strategically global account planning, prioritizing customer engagements to maximize growth and retention
• Track record of meeting performance goals.
• Experience with a small Book of Business, driving curiosity in discovery efforts, advocating for customer interests, solving complex problems, influencing outcomes, and developing high-revenue deals
• Experience with complex, end-to-end sales cycles is preferred.

Nice To Haves

• Selling Enterprise SaaS products globally.
• Working with Channel Partners & GSIs.
• Familiarity with Salesforce, Clari, and Tableau.
• Data analysis for identifying opportunities.

Responsibilities

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach
• Drive best-in-class retention across your customer base.
• Develop Senior and Executive relationships via video and in-person.
• Manage high-value renewals and expansions across our product portfolio.
• Increase customer product awareness, oversee growth opportunity management, and deliver end-to-end sales cycles for cross-sell and up-sell.
• Collaborate with Sales on account planning and driving BoB growth through market and whitespace analysis
• Maintain understanding of product updates and articulate improvements to customers and partners.
• Ensure accurate forecasting and project documentation.

Benefits

• Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees