Account Manager, CVAUSA

ROM TECHNOLOGIES INC•Clearwater, FL

1d•Onsite

About The Position

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care, aiming to yield faster recoveries and better outcomes with unmatched patient compliance. Starting in orthopedics, the company is now expanding into cardiology and other adjacent markets, with the goal of becoming the global leader in the business, technology, and science of recovery. The CVAUSA Account Manager plays a critical role in managing ROMTech’s strategic partnership with CVAUSA and its affiliated cardiology groups. This position supports overall account performance by ensuring exceptional patient and practice experiences, timely issue resolution, and operational excellence across the referral-to-care continuum. The Account Manager directly contributes to partner satisfaction, retention, and referral growth through proactive communication, accurate and timely reporting, and continuous process improvement.

Requirements

Bachelor’s degree or equivalent experience in healthcare administration, business, or a related field.
3+ years of experience in account management, customer success, or client services within a healthcare or B2B environment.
Strong understanding of healthcare workflows, medical documentation requirements, and patient privacy regulations.
Excellent written and verbal communication skills with a customer-focused, solutions-oriented approach.
Proven ability to manage multiple priorities, resolve issues efficiently, and meet deadlines in a fast-paced environment.

Nice To Haves

Experience supporting enterprise or strategic healthcare accounts.
Experience working with physician practices, cardiovascular programs, or post-acute care services.
Familiarity with EHR systems, referral workflows, and healthcare reporting.
Experience supporting referral growth through service excellence and account management.

Responsibilities

Support overall account ownership for CVAUSA in partnership with the Director of Business Development, serving as a day-to-day point of contact for operational, patient, and practice-related needs.
Act as a liaison between ROMTech internal teams (clinical, operations, onboarding, customer support) and CVAUSA and their affiliated physician practices to ensure seamless coordination and communication.
Deliver world-class service through fast response times, professionalism, and proactive problem-solving to strengthen partner trust and support sustained referral growth.
Receive, acknowledge, investigate, and resolve patient complaints and practice concerns in a timely, compliant, and professional manner.
Coordinate with internal stakeholders to identify root causes, implement corrective actions, and ensure appropriate follow-up with CVAUSA practices.
Track, document, and trend patient and practice issues to identify systemic gaps, inform corrective actions, and support continuous improvement across CVAUSA workflows.
Manage routine account requests, including order status inquiries, requests for additional information, and general practice questions.
Request, collect, and validate documentation required to process orders, including referrals, authorizations, and clinical records.
Access electronic health record systems and internal platforms to retrieve, review, and confirm patient and order information.
Prepare and deliver monthly account and patient-level reports to CVAUSA physician groups, including order volume, service performance, issue trends, SLA adherence, and other key metrics as required.
Analyze data to identify opportunities to improve workflows, patient experience, clinical outcomes, and practice satisfaction.
Provide actionable insights and recommendations to leadership based on reporting and trend analysis.
Identify and escalate workflow, communication, or service gaps that impact patient outcomes or physician practice experience.
Collaborate with leadership and cross-functional teams to develop and implement sustainable solutions that enhance service quality, operational efficiency, and partner satisfaction.
Other duties as assigned.