Account Manager Commercial Lines
About The Position
At Gallagher, our Wilkes Barre, PA office is hiring for an Account Manager supporting the medium/large size client base.The Account Manager is responsible for providing sales support for the Commercial Lines Producers. You provide customer service by handling operations of clients' insurance needs. You will work with various personnel at their office to design proper insurance and risk management services for clients with the exception of issuing certificates of insurance which will be outsourced. The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers. Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available. Coordinates appropriate resources to address the client's risk management needs.
Requirements
- Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
- Producer's License.
- Proficiency in Microsoft Office.
- Appropriate licensing as required.
- Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing priorities.
- Works in a self-directed manner.
Nice To Haves
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
Responsibilities
- delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs.
- Successfully and profitably manages an assigned group of accounts.
- Builds and solidifies relationships with existing clients by providing exceptional ongoing care.
- In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
- Secures existing business and drives the sale of additional services and lines of coverage.
- Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
- Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available.
- Coordinates appropriate resources to address the client's risk management needs.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
