Account Manager Clinical Education

Hu-Friedy Mfg. Co., LLC

4h•Remote

About The Position

The Clinical Education Manager (CEM) supports HuFriedyGroup's academic institutions business by delivering cutting-edge research and education to thought leaders and clinicians within dental schools as well as dental hygiene and assisting programs. The CEM will drive revenue and margin growth within an assigned multi-state territory/geographic region of the Academic & Education Sales team. This is accomplished by meeting yearly sales goals, driving growth in market share from competitors, and assuring all customer experiences are positive, noteworthy, and exceeding expectations. The CEM is also directly responsible for providing education programs and developing brand awareness and loyalty. The CEM is responsible for developing, understanding, and managing customer relationships and marketplace dynamics and setting the stage for selling HuFriedyGroup (HFG) value. They will balance their time selling our established line of products as well as all new product introductions. The CEM owns the relationship with key academic personnel including, but not limited to: deans, clinical chairs, faculty members, purchasing and procurement agents, sterilization employees, and continuing education employees. They are also a key influencer to clinical students of various levels including dentists, dental hygienists, dental assistants, orthodontists, periodontists, and all other specialty clinicians. The CEM is a subject matter expert in infection prevention, clinical practices & policies, and a consultative partner who provides solutions for customers. The individual must be able to effectively utilize dental terminology as it relates to daily practice operations, procedures, and all compliance-related work.

Requirements

Bachelor’s degree or 15+ years of relevant experience in lieu of a degree
10+ years of experience working in the dental industry (dental hygiene practice/clinician, dental sales and/or educator)
3 years experience in selling technical products or services
Active dental hygienist (RDH) license required
Ability to travel 60%+ within assigned territory
Strong knowledge of clinical practices, healthcare regulations, and adult learning principles
Excellent communication, organizational, and presentation skills

Nice To Haves

Analytical and data-driven decision making, utilizing Excel and CRM tools for organization.

Responsibilities

Sells dental instrumentation and infection prevention & control products and services to academic and institution accounts including conscious sedation, dental unit waterlines, instrument management systems (IMS), and sterilization solutions. Ensure product offers meet program requirements associated with efficient workflows while promoting best outcomes for patients.
Drives revenue and margin growth by developing strong business relationships with key personnel in academic institutions. This includes understanding customers' clinical/technical needs, presenting the value of HuFriedyGroup and negotiating to favorable agreements which may include any or all of the following: dental/hygiene/assisting schools, hospitals, and public health institutions.
Evaluates account performance against established objectives and identifies and implements strategies and action plans to ensure achievement of targets. Consistently analyzes data to improve and develop designated territory. Collaborates with partners in customer meetings that demonstrate the value of HuFriedyGroup to drive outcomes that increase sales and profits.
Educates customers on the various technical and commercial value propositions of HuFriedyGroup products and services to ensure the proper understanding and acceptance of our value-added contributions. As needed, collaborate with Regional Account Managers, dental colleagues to transition graduates into clinical practice.
Assess the need for and plan, implement, evaluate, and deliver education and training programs for a variety of clinical and support staff, including but not limited to hands on equipment presentations.
Utilize understanding of customer needs to recommend new products and services to improve efficiency, reliability, and customer value to drive sustained growth potential, and apply industry innovations.
Design, schedule, implement, and monitor education programs with qualified customers to enhance growth opportunities within assigned region,. Counsel academic & school leaders, deans, and/or purchasing agents on promotional opportunities, special programs, new product introductions, and related sales information.