Account Manager, Higher Education

Clarivate

1d•$84,000 - $105,000•Remote

About The Position

We are looking for an Account Manager, Higher Education Academia (West Coast) to join our Academia and Government sales team. Reporting to the Director, Segment Sales the Account Manager will lead and coordinate sales activity, utilizing expertise and other resources such as product specialists, client relationship managers and field marketing teams to meet and exceed sales targets. This is an amazing opportunity for someone with prior sales experience within A&G. If you have experience in this area, we would love to speak with you. Our goal across Academia & Government (A&G) is to help our customers educate the world. Our team focuses on driving research excellence, empowering researchers to take today's global challenges and helping our customers improve operational efficiency and effectiveness. We are proud that 99% of the world’s top 400 universities rely on our solutions to advance research, teaching and learning. You will be working with a wider network of sales and account-focused team members based throughout the globe to support you with retaining and growing your accounts including, but not limited to, Product Sales, Customer Success, Customer Education, and Professional Services. Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.

Requirements

Bachelor’s degree in a related field
5+ years of experience as a direct field sales professional
Experience selling into ed tech or academia accounts

Nice To Haves

Experience selling directly to libraries is highly preferred
Advanced degree in Library Science or related field.
Experience with MS Office (Excel, Word and PowerPoint) and technical troubleshooting tools.
Certifications pertinent to the sales profession.
Previous experiences with Salesforce or similar tools.

Responsibilities

Own the assigned territory and individual account plan coordination, working closely with product specialists, trainers, and renewal teams to develop an overall account plan to grow long term revenue.
Influence and motivate others in a matrixed sales organization (particularly those who do not directly report to the Account Manager) to support and drive towards shared goals.
Focus on new and renewal business as part of expanding Clarivate’s footprint within the account; typically serves as primary point to engage client.
Lead RFP coordination and development as needed; seeking opportunities to unite multiple RFP or current investments and collaborating with product specialists as appropriate.
Manage full portfolio forecast (renewals and new business) including specialty products and content; works closely with product specialist and support teams to ensure forecast accuracy.
Maintain a good working knowledge of products especially in core content where there are no specialists.
Lead content demonstrations, engaging product specialists as appropriate for product-specific demonstrations.
Maintain awareness of all proposals, and as account plan warrants may lead discussion with client.
Ensure account plan is making progress and is aligned to other objectives in the account.
Manage the overall health of the account; coordinating routine checkpoints, handling business reviews, participating in new product roadmap discussions, and engaging in client meetings.
Ensure client satisfaction and issues are resolved; relying on product specialists to drive specialty product issues and working with colleagues in customer services and technical support.
Enter leads and new activity into SalesForce.com to ensure collaboration and full communication.