Account Manager / Client Services

OnePoint Patient Care•Tempe, AZ

36d•Hybrid

About The Position

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! Primarily in office role, with some WFH offered 20% travel required

Requirements

Bachelor’s Degree in business or related field preferred
Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired
Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required
Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required

Nice To Haves

SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired

Responsibilities

Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.
Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
Manages their client base through the company’s CRM software
This includes the tracking and management of activities, tasks, contacts, and other material events with clients.
It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
Collaborates and assists the Client Services team in serving the account
Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
May attend corporate/networking events and conferences
Establishes productive, professional relationships with key personnel in partner accounts
Performs other tasks as assigned