Account Manager, ClaimsXM

Signature Performance, Inc.

5d•Remote

About The Position

The ClaimsXM Account Manager will be responsible for developing and nurturing strategic partnerships and clients, serving as a trusted advisor, and aligning solutions with their overarching business goals within a hosted payer health care system. This role involves managing various team policies and targets, and engaging with internal and external teams for effective outcomes. Key duties include collaborating with internal and external stakeholders to ensure alignment of priorities, managing day-to-day client relationships, acting as the primary contact for all client inquiries, developing an understanding of the brand to ensure accurate and compliant output, identifying and managing risks and issues, and monitoring performance, contracts, and budgets.

Requirements

Minimum three years of working in a position within the healthcare industry with client facing communication responsibilities
Calm and pragmatic, with a can-do attitude
Ability to multitask in a fast-paced environment
Aptitude to convey information clearly, listen actively, and respond thoughtfully
Maintaining a professional demeanor and representing Signature Performance/ClaimsXM effectively
U.S. Citizenship or naturalized citizenship is required for this position
All work on all position at Signature Performance must be completed in the continental United States, Alaska, or Hawaii
Passionate about developing and nurturing strategic partnerships and clients
Team player and a self-motivator
Ability to manage multiple projects using problem-solving skills
Highly committed
Team-oriented
Value professionalism, trust, honesty, and integrity

Nice To Haves

Bachelor's degree in communication or similar related field

Responsibilities

Collaborate with internal and external stake holders ensuring alignment of priorities
Manage the day-to-day relationship with clients, building and maintaining strong working relationships
Point of contact regarding all client inquiries. Liaise with clients regularly (responding to briefs, attending meetings, status reporting, information seeking, managing milestones and approvals)
Develop an understanding of the brand and take responsibility for ensuring output is accurate, compliant and of the highest quality
Identify and manage risks and issues for both current and future initiatives, escalating where required
Monitor performance, contracts, budgets including but not limited to project health and report on KPI's regularly
Develop and nurture strategic partnerships and clients
Serve as a trusted advisor
Align solutions with clients' overarching business goals
Manage various team policies and targets
Engage with internal and external teams for effective outcomes